SWETHA MUPPALLA
Learning & Development manager
Hyderabad
Summary
Looking for a challenging position in Learning & Development
I have around 12 years of experience as Cluster/In-dealer / Freelance Trainer in Hospitality and Automobile domains (soft skills, Sales, Tools, process, Front Office, Administration, Customer Service, & Automobiles)
Overview
15
15
years of professional experience
3
3
Languages
Work History
Regional / Cluster Trainer - Hyderabad Region
Mahindra Rise (Automobiles)
12.2021 - Current
- Responsible for training AP & Telangana dealer groups Sales, Service, CR, Digital & Support departments manpower on various products, Process, Skills and tools to impart their responsibilities on Job
- Imparted monthly induction programme to new joinees
- Delivered a new product training in BOOT camps ( New product launch trainings Regional & Zonal level) as lead trainer
- Handholding dealer manpower in planned field visits
- Conducting daily trainings at dealer venues with a content delivery followed by a product live demo with roleplays
- Send daily, weekly and Monthly reports to Head office team & daily training report to Dealer leadership team
- I initiated to conduct daily roleplays for knowledge retention at dealership level
- Collaborating with stakeholders of dealer for pre and post training resources and action required to deliver an effective training
- Trained service & sales Customer relationship team on telephone etiquettes and conflict management
- Conducting 2 days induction for Service advisors/ Relationship managers on Tools, Soft skills and Conflict customer handling skills every month
- Trained leadership team on team discipline, Process, and tools review management
- Made videos on car demos for Rural manpower to use them for selling in local areas
- Conducted trainings for village level entrepreneurs associated with Mahindra brand
- Successfully completed Trainer capability building and got Certified as Plantinum grade
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Executive - British Airways & Lufthansa
MENZIES BOBBA GROUND HANDLING, Hyderabad
12.2010 - 5 2011
- Primarily responsible for ensuring fast, efficient check-in and friendly Customer service in accordance with Brand and RGIA procedures
- Worked as a intern trainer under Mr.Mathew (L&D head of MBGH).
Group Head corporate Trainer
VVC Group
03.2021 - 12.2021
- Responsible to train the Sales team on soft skills & Selling skills, Monitor the improvements on Monthly basis and report to MD
- Handling Brands under VVC (TATA, Mahindra, Royal Enfield and BAJAJ KTM)
- Achievements in my tenure are best customer ratings in customer behaviour and attitude and approach of sales team has turned more professional
- All the sales managers month end report presentations have turned very formal with documented proof in PPT
- Have become PPT experts too
- Created multiple Kaizen's on Interdepartmental communication blockages, driven the process for implementation resulted to Enhanced communication in departments with a good teamwork
- Created the Organisation cultures with a rewarding gesture in a certificate way for best performers in various parameters
- Conducted induction trainings and created their vision on growth with in the group
- Conducted Basics of automobile training for fresh passed out new hires for a complete understanding on their dealing Product
- Provided on job training to sales team, conducted couple of workshops to understand how important to follow the process to simplify their efforts on work.
In-dealer Trainer
Radha Krishna Toyota, Hyderabad
03.2019 - 03.2021
- Responsible for handling all the training need for two branches for A.P & Telangana
- Conducted Product, Value Added Services, Sales, Tools and Process trainings to the Sales Consultants of the Toyota Dealership
- Coordinated with Dealer & Toyota H.O officials on timely development of Sales team, On-time report generation on Training Need Analysis, Individual growth plan, on-job Training
- Completed "Catalyst Program" and awarded as a Toyota Certified Trainer
- Initiated multiple In-dealer skill contest to enhance the skill set and competitive spirit in Sales Consultants, Team Leaders & Managers
- Conducted CSR activities in varies marketing events conducted by dealer in corporate companies at Hyderabad
- Coached the Sales Consultant to win the Regional Skill Contest winner in 2019 & 2020
- Made critical feature user videos for sales team and customer handy
- Initiated daily roleplays for knowledge retention on product and process resulted quality manpower in dealer.
In-Dealer Trainer
Tejaswi automobiles (TATA Dealer / HYD)
01.2017 - 12.2018
- Responsible to groom the new joinees as per the dealer instructions
- Trained multiple departments on professional approach towards the customer
- Learnt Basics of automobiles from the TATA OEM trainer Mr.Sylvester
- Trained the sales team on TATA products & Process of customer handling along with soft skills
- Presenting the monthly report to the MD and GMs of multiple outlets associated in Tejaswi automobiles.
Freelance Corporate Trainer
03.2011 - 05.2014
- Conducted freelance trainings for hotel management colleges, Aviation students in AP and Telangana.
Intern
NOVOTEL HYDERABAD INTERNATIONAL CONVENTION CENTRE (HICC), HYD
01.2009 - 06.2010
- 6 months Internship in all core departments (Front office, Production, Service, house Keeping, sales & Events).
Education
Bachelor of Hotel Management and Catering Technology -
PINNACLE INSTITUTE OF HOTEL MANAGEMENT/OSMANIA UNIVERSITY
Intermediate - undefined
BOARD OF INTERMEDIATE EDUCATION
SSC - undefined
BOARD OF SECONDARY EDUCATION
Skills
Human Resources
Residing City
Hyderabad
Personal Information
- Status: Married & had 1 child
- Date of Birth: 08/31/1990
Timeline
Regional / Cluster Trainer - Hyderabad Region
Mahindra Rise (Automobiles)
12.2021 - Current
Group Head corporate Trainer
VVC Group
03.2021 - 12.2021
In-dealer Trainer
Radha Krishna Toyota, Hyderabad
03.2019 - 03.2021
In-Dealer Trainer
Tejaswi automobiles (TATA Dealer / HYD)
01.2017 - 12.2018
Freelance Corporate Trainer
03.2011 - 05.2014
Customer Executive - British Airways & Lufthansa
MENZIES BOBBA GROUND HANDLING, Hyderabad
12.2010 - 5 2011
Intern
NOVOTEL HYDERABAD INTERNATIONAL CONVENTION CENTRE (HICC), HYD
01.2009 - 06.2010
Bachelor of Hotel Management and Catering Technology -
PINNACLE INSTITUTE OF HOTEL MANAGEMENT/OSMANIA UNIVERSITY
Intermediate - undefined
BOARD OF INTERMEDIATE EDUCATION
SSC - undefined
BOARD OF SECONDARY EDUCATION
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