SWETHA MUPPALLA
Learning & Development manager
Hyderabad
Summary
Looking for a challenging position in Learning & Development
I have around 12 years of experience as Cluster/In-dealer / Freelance Trainer in Hospitality and Automobile domains (soft skills, Sales, Tools, process, Front Office, Administration, Customer Service, & Automobiles)
Overview
15
15
years of professional experience
3
3
Languages
Work History
Regional / Cluster Trainer - Hyderabad Region
Mahindra Rise (Automobiles)
12.2021 - Current
- Responsible for training AP & Telangana dealer groups Sales, Service, CR, Digital & Support departments manpower on various products, Process, Skills and tools to impart their responsibilities on Job
- Imparted monthly induction programme to new joinees
- Delivered a new product training in BOOT camps ( New product launch trainings Regional & Zonal level) as lead trainer
- Handholding dealer manpower in planned field visits
- Conducting daily trainings at dealer venues with a content delivery followed by a product live demo with roleplays
- Send daily, weekly and Monthly reports to Head office team & daily training report to Dealer leadership team
- I initiated to conduct daily roleplays for knowledge retention at dealership level
- Collaborating with stakeholders of dealer for pre and post training resources and action required to deliver an effective training
- Trained service & sales Customer relationship team on telephone etiquettes and conflict management
- Conducting 2 days induction for Service advisors/ Relationship managers on Tools, Soft skills and Conflict customer handling skills every month
- Trained leadership team on team discipline, Process, and tools review management
- Made videos on car demos for Rural manpower to use them for selling in local areas
- Conducted trainings for village level entrepreneurs associated with Mahindra brand
- Successfully completed Trainer capability building and got Certified as Plantinum grade
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Created engaging eLearning courses utilizing multimedia tools, enhancing accessibility to training resources for remote employees.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
Customer Executive - British Airways & Lufthansa
MENZIES BOBBA GROUND HANDLING, Hyderabad
12.2010 - 5 2011
- Primarily responsible for ensuring fast, efficient check-in and friendly Customer service in accordance with Brand and RGIA procedures
- Worked as a intern trainer under Mr.Mathew (L&D head of MBGH).
Group Head corporate Trainer
VVC Group
03.2021 - 12.2021
- Responsible to train the Sales team on soft skills & Selling skills, Monitor the improvements on Monthly basis and report to MD
- Handling Brands under VVC (TATA, Mahindra, Royal Enfield and BAJAJ KTM)
- Achievements in my tenure are best customer ratings in customer behaviour and attitude and approach of sales team has turned more professional
- All the sales managers month end report presentations have turned very formal with documented proof in PPT
- Have become PPT experts too
- Created multiple Kaizen's on Interdepartmental communication blockages, driven the process for implementation resulted to Enhanced communication in departments with a good teamwork
- Created the Organisation cultures with a rewarding gesture in a certificate way for best performers in various parameters
- Conducted induction trainings and created their vision on growth with in the group
- Conducted Basics of automobile training for fresh passed out new hires for a complete understanding on their dealing Product
- Provided on job training to sales team, conducted couple of workshops to understand how important to follow the process to simplify their efforts on work.
In-dealer Trainer
Radha Krishna Toyota, Hyderabad
03.2019 - 03.2021
- Responsible for handling all the training need for two branches for A.P & Telangana
- Conducted Product, Value Added Services, Sales, Tools and Process trainings to the Sales Consultants of the Toyota Dealership
- Coordinated with Dealer & Toyota H.O officials on timely development of Sales team, On-time report generation on Training Need Analysis, Individual growth plan, on-job Training
- Completed "Catalyst Program" and awarded as a Toyota Certified Trainer
- Initiated multiple In-dealer skill contest to enhance the skill set and competitive spirit in Sales Consultants, Team Leaders & Managers
- Conducted CSR activities in varies marketing events conducted by dealer in corporate companies at Hyderabad
- Coached the Sales Consultant to win the Regional Skill Contest winner in 2019 & 2020
- Made critical feature user videos for sales team and customer handy
- Initiated daily roleplays for knowledge retention on product and process resulted quality manpower in dealer.
In-Dealer Trainer
Tejaswi automobiles (TATA Dealer / HYD)
01.2017 - 12.2018
- Responsible to groom the new joinees as per the dealer instructions
- Trained multiple departments on professional approach towards the customer
- Learnt Basics of automobiles from the TATA OEM trainer Mr.Sylvester
- Trained the sales team on TATA products & Process of customer handling along with soft skills
- Presenting the monthly report to the MD and GMs of multiple outlets associated in Tejaswi automobiles.
Freelance Corporate Trainer
03.2011 - 05.2014
- Conducted freelance trainings for hotel management colleges, Aviation students in AP and Telangana.
Intern
NOVOTEL HYDERABAD INTERNATIONAL CONVENTION CENTRE (HICC), HYD
01.2009 - 06.2010
- 6 months Internship in all core departments (Front office, Production, Service, house Keeping, sales & Events).
Education
Bachelor of Hotel Management and Catering Technology -
PINNACLE INSTITUTE OF HOTEL MANAGEMENT/OSMANIA UNIVERSITY
Intermediate - undefined
BOARD OF INTERMEDIATE EDUCATION
SSC - undefined
BOARD OF SECONDARY EDUCATION
Skills
Human Resources
Strategic Planning
Subject matter expertise
Program Management
Multitasking
Attention to Detail
Management Consultation
Reliability
Adult Learning Theories
Data organization
Team Collaboration
Survey Management
Training Program Development
Critical Thinking
Employee surveying
Residing City
Hyderabad
Personal Information
- Status: Married & had 1 child
- Date of Birth: 08/31/1990
Timeline
Regional / Cluster Trainer - Hyderabad Region
Mahindra Rise (Automobiles)
12.2021 - Current
Group Head corporate Trainer
VVC Group
03.2021 - 12.2021
In-dealer Trainer
Radha Krishna Toyota, Hyderabad
03.2019 - 03.2021
In-Dealer Trainer
Tejaswi automobiles (TATA Dealer / HYD)
01.2017 - 12.2018
Freelance Corporate Trainer
03.2011 - 05.2014
Customer Executive - British Airways & Lufthansa
MENZIES BOBBA GROUND HANDLING, Hyderabad
12.2010 - 5 2011
Intern
NOVOTEL HYDERABAD INTERNATIONAL CONVENTION CENTRE (HICC), HYD
01.2009 - 06.2010
Bachelor of Hotel Management and Catering Technology -
PINNACLE INSTITUTE OF HOTEL MANAGEMENT/OSMANIA UNIVERSITY
Intermediate - undefined
BOARD OF INTERMEDIATE EDUCATION
SSC - undefined
BOARD OF SECONDARY EDUCATION