Swetha P

*Work Experience Lead - Technical Support Zoho Corporation Pvt. Ltd. (October 2022 – Present)

Leading a team of technical support engineers to ensure high-quality customer service.
Overseeing troubleshooting processes and assisting with complex issues escalated by customers.
Conducting training sessions for new team members, ensuring consistent knowledge sharing.
Implementing process improvements to streamline technical support workflows.

*Technical Support Engineer, Zoho Corporation Pvt. Ltd. (July 2019 – October 2022):

Provided 1st and 2nd level technical support to customers, resolving software and hardware issues.
Documented and tracked support tickets, ensuring timely resolutions.
Collaborated with cross-functional teams to improve product performance and customer satisfaction.
Delivered technical troubleshooting and support for a range of products and services.

*HR Trainee, Yocorp Consulting Pvt. Ltd - India (Partner: Best Applications Pvt.) Ltd) (January 2019 – June 2019)

Assisted in recruitment processes, including resume screening, and scheduling interviews.
Worked on employee onboarding and offboarding processes.
Conducted administrative tasks, such as maintaining employee records and coordinating HR activities.
Supported the HR department in daily operations and staff-related matters.

Medical Specialist - Medical Scribing Department, Infosense Technologies Pvt. Ltd (November 2015 – May 2016)

Documented patient information, and transcribed medical reports accurately and promptly.
Assisted healthcare providers by ensuring detailed and accurate medical records.
Managed patient flow in the office by coordinating between patients and healthcare professionals.
Ensured compliance with medical records standards and HIPAA regulations.