Swetha S
Chennai
Summary
Proactive and dependable professional in customer service within the telecommunications field. Demonstrates good communication skills and a solution-oriented mindset, capable of handling complex client interactions both independently and as part of a team. Eager to bring a positive attitude and adaptability to contribute effectively to organizational growth and success.
Overview
2
2
years of professional experience
Work History
Executive
Hexaware Technologies
Chennai
02.2024 - 04.2025
- Managed customer inquiries and provided solutions related to mobile services, ensuring high customer satisfaction and retention.
- Resolving customer queries through calls to sustain high retention rate.
- Managed daily administrative operations to ensure a smooth workflow, and resolved issues promptly to maintain high satisfaction levels.
- Supported the development and implementation of organizational policies to improve operational effectiveness.
Associate
Altruist Technologies
Chennai
01.2023 - 06.2023
- Served as Airtel Experience Advisor, addressing corporate customer queries, requests, and payment concerns through effective communication via calls and emails
- Supported quality assurance efforts through testing and troubleshooting software issues.
- Utilized project management tools to track tasks and deadlines effectively.
- Built relationships with customers by providing friendly customer service.
Education
Bachelor of Arts - General Studies
Dr.Mgr Janaki College of Arts And Sciences
Chennai - 77%03-2020
Business Accountancy
David Matriculation Higher Secondary School
Chennai - 88%03-2017
Rajalakshmi Matriculation Higher Secondary School
Chennai - 78%03-2015
Skills
- Customer service and support
- Email and call handling
- Proactive initiative
- Basic computer proficiency
- Time management
- Team collaboration
- Self-motivation
- Adaptability and diligence
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Achieved and won medals and certificates in intercollege and district-level badminton championships
- Participated in intercollegiate throwball and cricket matches
- Participated in the district-level yoga competition in Pondicherry
- Won and achieved the best manager intercollege competition conducted in Patrician college
- Won first prize in debate competition held at Dr.Mgr Janaki college.
Affiliations
- Participated in National-level intellectual property rights event held on November 12, 2019, at MGR Janaki College of Arts and Sciences
- E-commerce certification in entrepreneurship development program
Declaration
I hereby confirm that the above information mentioned above is true to the best of my knowledge and belief.
Date:
Place:
Swetha S
Timeline
Executive
Hexaware Technologies
02.2024 - 04.2025
Associate
Altruist Technologies
01.2023 - 06.2023
Bachelor of Arts - General Studies
Dr.Mgr Janaki College of Arts And Sciences
Business Accountancy
David Matriculation Higher Secondary School
Rajalakshmi Matriculation Higher Secondary School
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