Swetha S
Chennai
Summary
Proactive and dependable professional in customer service within the telecommunications field. Demonstrates good communication skills and a solution-oriented mindset, capable of handling complex client interactions both independently and as part of a team. Eager to bring a positive attitude and adaptability to contribute effectively to organizational growth and success.
Overview
2
2
years of professional experience
Work History
Executive
Hexaware Technologies
Chennai
02.2024 - 04.2025
- Managed customer inquiries and provided solutions related to mobile services, ensuring high customer satisfaction and retention.
- Resolving customer queries through calls to sustain high retention rate.
- Managed daily administrative operations to ensure a smooth workflow, and resolved issues promptly to maintain high satisfaction levels.
- Supported the development and implementation of organizational policies to improve operational effectiveness.
Associate
Altruist Technologies
Chennai
01.2023 - 06.2023
- Served as Airtel Experience Advisor, addressing corporate customer queries, requests, and payment concerns through effective communication via calls and emails
- Supported quality assurance efforts through testing and troubleshooting software issues.
- Utilized project management tools to track tasks and deadlines effectively.
- Built relationships with customers by providing friendly customer service.
Education
Bachelor of Arts - General Studies
Dr.Mgr Janaki College of Arts And Sciences
Chennai - 77%03-2020
Business Accountancy
David Matriculation Higher Secondary School
Chennai - 88%03-2017
Rajalakshmi Matriculation Higher Secondary School
Chennai - 78%03-2015
Skills
- Customer service and support
- Email and call handling
- Proactive initiative
- Basic computer proficiency
- Time management
- Team collaboration
- Self-motivation
- Adaptability and diligence
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Achieved and won medals and certificates in intercollege and district-level badminton championships
- Participated in intercollegiate throwball and cricket matches
- Participated in the district-level yoga competition in Pondicherry
- Won and achieved the best manager intercollege competition conducted in Patrician college
- Won first prize in debate competition held at Dr.Mgr Janaki college.
Affiliations
- Participated in National-level intellectual property rights event held on November 12, 2019, at MGR Janaki College of Arts and Sciences
- E-commerce certification in entrepreneurship development program
Declaration
I hereby confirm that the above information mentioned above is true to the best of my knowledge and belief.
Date:
Place:
Swetha S
Timeline
Executive
Hexaware Technologies
02.2024 - 04.2025
Associate
Altruist Technologies
01.2023 - 06.2023
Bachelor of Arts - General Studies
Dr.Mgr Janaki College of Arts And Sciences
Business Accountancy
David Matriculation Higher Secondary School
Rajalakshmi Matriculation Higher Secondary School
Similar Profiles
SUDHAKAR JAYRAM NAYAKSUDHAKAR JAYRAM NAYAK
Senior Team Leader at Hexaware TechnologiesSenior Team Leader at Hexaware Technologies
PARITOSH VERMAPARITOSH VERMA
Technical Analyst at Hexaware TechnologiesTechnical Analyst at Hexaware Technologies
Padmakar DamarajuPadmakar Damaraju
Vertical CTO/VP of Engineering at Hexaware TechnologiesVertical CTO/VP of Engineering at Hexaware Technologies
Ranjitha KolanginathanRanjitha Kolanginathan
Lead Consultant at Virtusa Consulting ServicesLead Consultant at Virtusa Consulting Services
JAWAHAR RJAWAHAR R
Airport-customer-service-agent at AI AIRPORT SERVICE LIMITEDAirport-customer-service-agent at AI AIRPORT SERVICE LIMITED