Yoga
SWETHA S
Bengaluru
Summary
Results-driven commerce graduate seeking opportunities within prestigious organizations, leveraging expertise in finance, accounting, and client servicing to enhance organizational success and promote ongoing professional growth.
Recognized for exemplary attendance and outstanding performance, securing a position within a collaborative team of experts.
Achieved excellent customer feedback ratings for team member performance, demonstrating strong communication skills and effective customer service. Received a certificate for average call handling, reflecting consistent quality in customer interactions. Recognized for exceptional ability to enhance customer satisfaction through effective problem-solving and support.
Overview
3
3
years of professional experience
7
7
Certifications
1
1
Language
Work History
Customer Experience Expert
Equiniti India
08.2023 - Current
- Addressed customer concerns related to stock shares, dividends, dematerialisation, and portfolio services through phone, email, and chat communication.
- Facilitated client share transfers, overseeing nominee details, and correcting discrepancies in shareholder records.
- Handled and referred requests related to lost share certificates, resistance challenges, and ownership modifications.
- Directed meticulous and timely documentation and monitoring of all shareholder-related activities.
- Upheld extensive knowledge of financial products, regulatory requirements, and service standards in capital markets.
- Establishing Equiniti India as a prominent provider of technology-enabled solutions for share registration and financial services.
- Real estate exploration
- Facilitates deceased asset transfers while managing stress and executing share sales through London Stock Exchange
Customer Relationship Executive (Level 2A)
Infosys BPM
01.2023 - 05.2023
- Managed Capital One UK banking processes including payments and customer inquiries.
- Maintained service accuracy and compliance with financial regulations.
- Delivered responsive, high-quality customer service across banking support functions.
Education
SSLC - undefined
St. Joseph's Convent Girls High School
BengaluruBachelor of Commerce - undefined
VVN Degree College
Bengaluru10.2022
Pre-University - undefined
Christ University Department of VVN PU College
Bengaluru, Karnataka04.2019
Skills
Tally ERP9
MS Excel, MS Word, PowerPoint
Knowledge of GST
Strong Communication & Interpersonal Skills
Customer Relationship Management
Certification
Community Internship - Samvada NGO (15 days)
Accomplishments
- Participated and won inter-college competitions (quiz, pick & speak, minute speech)
Extra-Curricular Activities
Represented school and college in throw-ball, shot put, discus, and javelin - won state and national level awards Recognised with All-Rounder Certificate in 2017
PERSONAL TRAITS
- Quick Learner and Adaptable
- Innovative and Hardworking
- Excellent Verbal and Written Communication
- Strong Leadership and Team Collaboration Skills
- Resilient Under Pressure
- Creative Problem Solver
Interests
Zumba
Knitting toys
Fashion design
Timeline
Customer Experience Expert
Equiniti India
08.2023 - Current
Customer Relationship Executive (Level 2A)
Infosys BPM
01.2023 - 05.2023
SSLC - undefined
St. Joseph's Convent Girls High School
Bachelor of Commerce - undefined
VVN Degree College
Pre-University - undefined
Christ University Department of VVN PU College