Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extra-Curricular Activities
PERSONAL TRAITS
Interests
Timeline
Generic

SWETHA S

Bengaluru

Summary

Results-driven commerce graduate seeking opportunities within prestigious organizations, leveraging expertise in finance, accounting, and client servicing to enhance organizational success and promote ongoing professional growth.

Recognized for exemplary attendance and outstanding performance, securing a position within a collaborative team of experts.

Achieved excellent customer feedback ratings for team member performance, demonstrating strong communication skills and effective customer service. Received a certificate for average call handling, reflecting consistent quality in customer interactions. Recognized for exceptional ability to enhance customer satisfaction through effective problem-solving and support.

Overview

3
3
years of professional experience
7
7
Certifications
1
1
Language

Work History

Customer Experience Expert

Equiniti India
08.2023 - Current
  • Addressed customer concerns related to stock shares, dividends, dematerialisation, and portfolio services through phone, email, and chat communication.
  • Facilitated client share transfers, overseeing nominee details, and correcting discrepancies in shareholder records.
  • Handled and referred requests related to lost share certificates, resistance challenges, and ownership modifications.
  • Directed meticulous and timely documentation and monitoring of all shareholder-related activities.
  • Upheld extensive knowledge of financial products, regulatory requirements, and service standards in capital markets.
  • Establishing Equiniti India as a prominent provider of technology-enabled solutions for share registration and financial services.
  • Real estate exploration
  • Facilitates deceased asset transfers while managing stress and executing share sales through London Stock Exchange

Customer Relationship Executive (Level 2A)

Infosys BPM
01.2023 - 05.2023
  • Managed Capital One UK banking processes including payments and customer inquiries.
  • Maintained service accuracy and compliance with financial regulations.
  • Delivered responsive, high-quality customer service across banking support functions.

Education

SSLC - undefined

St. Joseph's Convent Girls High School
Bengaluru

Bachelor of Commerce - undefined

VVN Degree College
Bengaluru
10.2022

Pre-University - undefined

Christ University Department of VVN PU College
Bengaluru, Karnataka
04.2019

Skills

Tally ERP9

Certification

Community Internship - Samvada NGO (15 days)

Accomplishments

  • Participated and won inter-college competitions (quiz, pick & speak, minute speech)

Extra-Curricular Activities

Represented school and college in throw-ball, shot put, discus, and javelin - won state and national level awards Recognised with All-Rounder Certificate in 2017

PERSONAL TRAITS

  • Quick Learner and Adaptable
  • Innovative and Hardworking
  • Excellent Verbal and Written Communication
  • Strong Leadership and Team Collaboration Skills
  • Resilient Under Pressure
  • Creative Problem Solver

Interests

Yoga

Zumba

Knitting toys

Fashion design

Timeline

Customer Experience Expert

Equiniti India
08.2023 - Current

Customer Relationship Executive (Level 2A)

Infosys BPM
01.2023 - 05.2023

SSLC - undefined

St. Joseph's Convent Girls High School

Bachelor of Commerce - undefined

VVN Degree College

Pre-University - undefined

Christ University Department of VVN PU College
SWETHA S