NIVETHA SRINIVASAN

· Led the efficient processing of account opening, document handling, and KYC updates using Document's and Eflow systems.

· Managed insurance bookings, inward confirmations, EEFC conversions, and processed outward FCY remittances, ensuring compliance with regulatory requirements.

· Issued Foreign Inward Remittance Certificates (FIRC) promptly and accurately.

· Handled customer queries from NR and domestic clients via phone and email, achieving high customer satisfaction scores.

· Identified and communicated new sales and cross-selling opportunities to the sales team, resulting in [mention specific achievements if possible, e.g., increased sales by X%].

· Cultivated relationships with corporate clients, overseeing salary payments, inward and outward remittances, forex trades, and tax payments.

· Facilitated efficient cheque clearing processes and managed insurance renewals, supporting clients in improving financial health.

· Processed Cm instructions through Documentum and updated PAN numbers for cardholders in Eclipse.

· Maintained LinQ with up-to-date client information, ensuring accuracy and compliance.

· Handled CTF subscriptions, redemptions, SIP, and STP requests, contributing to smooth operational efficiency.

• Managed cash remittances including deposits and withdrawals in both Indian and foreign currencies, ensuring zero instances of cash shortages.
• Processed financial instruments such as NEFT, RTGS, in-house transfers, and salary payments for corporate accounts.
• Facilitated overseas transactions involving foreign currency deposits, withdrawals, SWIFT A2 payments, foreign inward remittance settlements, and tax payments.
• Monitored ATM outlets to maintain sufficient cash levels and ensured appropriate staffing.
• Compiled monetary and non-monetary reports, adhering to RBI guidelines for reporting counterfeit currency.
• Acted as a backup cash officer during staffing shortages, earning recognition for reliability and competence.
• Conducted reconciliation and financial risk analysis for customer transactions, ensuring accuracy and compliance.