Swetha Tirumala

Goal-oriented professional with success in developing and implementing updates to operational standards, team organization, and employee engagement strategies. Proactive and personable leader skilled in streamlining information, prioritizing tasks, and approaching issues analytically. Demonstrated track record of success with years of experience.

• Dancing
• Cooking
• Volunteering
• Travel

• Quality Improvement Program: Spearheaded a site-level quality enhancement initiative at Amazon, utilizing advanced data analysis with Excel and Tableau to identify and address root causes of quality metric declines. Delivered comprehensive training sessions to team members on data-driven improvement strategies, resulting in a significant uptick in quality metrics within the following weeks.
• SOP Management: Invented and simplified SOP by projecting the main points to be focused by using canvas and designing tools the especially for special tasks performed by associate which helped in project in raising the bar and delivered the project on time with exceeding accuracy created and streamlined SOP by focusing on the key areas using a canvas and creating tools specifically for specialized duties carried out by associates.
• Hire and Training: successfully deployed 4 NHT batches with 100% FYP by conducting quality enhancement Program and learning sessions on SOP. Created a metric dashboard which help peers to drive team performance effectively implemented a quality enhancement program and SOP training sessions, resulting in the deployment of four NHT batches with FYP. developed a metric dashboard to assist colleagues in enhancing team performance

• Awarded Above and Beyond in Q1 , Q2 and Q4 2023-24
• Awarded as Best performer awarded in 2022