Swetha V

Key Responsibilities:

• Design and deliver training programs on various processes and procedures.
• Develop training materials, manuals, and documentation to support training initiatives.
• Conduct training sessions through workshops, webinars, and one-on-one coaching.
• Evaluate training effectiveness and provide feedback to improve training programs.
• Collaborate with management to identify training needs and develop strategies to address them.
• Monitor and assess trainees’ progress and performance.
• Maintain training records and reports to track progress and outcomes.
• Execute daily operational tasks and ensure adherence to established processes.
• Analyze and document business processes to identify areas for improvement.
• Collaborate with different departments to streamline processes and enhance efficiency.
• Assist in the implementation of new processes and procedures.
• Monitor process performance and report any discrepancies or issues.
• Maintain accurate and detailed records of all process activities.
• Provide support and training to team members on new processes and procedures.
• Ensure compliance with company policies and regulatory requirements.

Skills:

• Strong attention to detail and accuracy.
• Excellent problem-solving and analytical skills.
• Proficiency in process documentation and reporting.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and multitasking abilities.

Process Trainer

Company Name - Tata Consultancy Services, Chennai

Sep 2022 – Present

• Designed and delivered comprehensive training programs on company processes and procedures.
• Developed training materials, manuals, and documentation to support training initiatives.
• Conducted workshops, webinars, and one-on-one coaching sessions to enhance employee skills.
• Evaluated training effectiveness and provided feedback for continuous improvement.
• Assisted in the implementation of new processes and procedures.
• Monitored process performance, reporting discrepancies and issues promptly.
• Maintained accurate records of all process activities, ensuring compliance with company policies.