Swetha Vinay
Bangalore
Summary
Total experience: 18 years, with 15 years of experience in IT Industry as Business Operations Management. Currently working as a Business Operations Global Lead as Manager at Accenture. Extensive experience as Finance advisory, in Data analysis, Stakeholder Management, Workforce Management, Strategic Planning & Governance, Change Management, Recoveries, and Automation using SharePoint, Power BI and Power Apps. A team player with excellent adaptability and quick learner. Exceptional ability to consolidate large amounts of data into reports, scorecards, and dashboards. Certified PPSM Generalist and ITIL.
Overview
19
19
years of professional experience
Work History
ServiceNow Business Operations Manager
Accenture Solution Pvt. Ltd
09.2010 - Current
- Led and governed all Financials activities of the program, in planning, budgeting, managing 20+ cases and billing across ServiceNow business unit for 1000+ resources chargeability.
- Managed program budget ranging from $57 USD million every year.
- Processed monthly Journal entries for 50+ clients with a transaction ranging $12 USD million.
- Provided end-to-end services in staffing management: onboarding, resource allocation, and exit processes.
- Managed resource forecasting, staffing requests, and created reports for leadership through dashboards.
- Investigated and understood resource gaps and strategically allocated resources according to demand serving for 11 products within ServiceNow Program.
- Experienced in handling and analyzing both structured and unstructured employee data.
- Developed communication plans to ensure all financial actions are effectively communicated.
- Ensured timely closure of action items by engaging.
- Provided regular reports to leadership on finance, talent, staffing, attrition, and resource utilization.
- Implemented a structured approach to measure the impact of engagement activities, publishing updates on the latest happenings across all locations.
- Continuously monitored and evaluated the effectiveness of engagement initiatives to ensure alignment with program goals, offering actionable insights for leadership to create targeted interventions.
- Collaborated with product managers and leadership to publish quarterly newsletters on the latest program developments, conducted new joiner orientations, and organized and anchored townhalls.
- Applied automation within all BizOps processes to enhance team productivity in managing resourcing, finance, and staffing using tools such as Power Apps and SharePoint.
- This resulted in increased efficiency and productivity, aiding leadership in decision-making.
- Managed a team of 5 resources globally.
- Trained and mentored junior resources on processes, tool usage, and reporting, fostering a collaborative and efficient team environment.
- Appreciated with ACE and Pinnacle award for exceptional contributions in staffing management and financial oversight, demonstrating a commitment to operational excellence and for making strategic leadership decisions.
Project Coordinator - PMO
APC by Schneider Electric
08.2009 - 09.2010
- Worked closely to support Project Managers to fulfill Engineered & Managed Projects.
- Proactively maintained working relationships with project customers and representatives.
- Coordinated scheduling activities with the customer, working in conjunction with appropriate internal resources.
- Collaborated with various departments within APC-MGE to improve on-time delivery and customer satisfaction.
- Escalated order booking defects, liaising with Sales, Planning, Purchasing, Manufacturing, Shipping, Service, Project Managers, and customers regarding changes in schedule or expectations.
- Efficiently identified and resolved project issues and developed Requests for Proposals (RFP) for external services.
- Major Projects Handled: Axis Bank @ Bangalore, Bokaro Steel Plant @ Bokaro, BARC @ Mumbai, L&T @ Mumbai, Jamshedpur Project, Wipro @ Bangalore, LSI Logic @ Bangalore, Gujarat Gas @ Ahmedabad, Etisalat @ Chennai, Gurgaon & Meerut.
- Received an appreciation letter from the Director for exceptional performance and successful delivery of major projects.
HR Coordinator - Payroll
MetLife India Insurance Company Limited
08.2007 - 07.2009
- Managed bank account information for 15,000 employees at MetLife.
- Implemented control measures and metrics for payroll accuracy.
- Redefined and streamlined TAT for payroll processes, publishing metrics via scorecards.
- Oversaw people management, associate engagement, and vendor management.
- Supported vendors, finance, and team during year-end activities.
- Issued appointment, status change, promotion, and termination letters, created e-codes, and updated changes on PeopleSoft Interface.
- Provided payroll and termination inputs for Payroll.
- Generated monthly MIS dashboards.
- Trained payroll service providers on PeopleSoft Interface.
- Provided inputs for new joiners and status changes for MPower uploads.
- Transformed from manual food coupons to a meal card system by partnering with a bank.
- Drove communications regarding processes and requirements.
- Received appreciation emails from stakeholders, vendors, and employees for payroll awareness and accuracy.
- Collaborated with the Payroll Manager to implement online transfers, replacing manual DD issuance.
HR Coordinator - Recruitment
ICICI Prudential Life Insurance Company Limited
05.2006 - 08.2007
- Issued appointment letters, promotion letters, termination letters, and processed status changes.
- Updated and maintained employee records in PeopleSoft interface.
- Coordinated with new employees for filling up of Joining documents and other Company documents.
- Coordinated in Bank Account Opening for the new employees.
- Maintained and updated the database for all regional employees.
- Scheduled interviews, fixed interview timings, and arranged video conferencing.
- Prepared MIS dashboards and presented to the Regional Manager.
- Handled roles and responsibilities of Office administration.
- Developed the HR Database and processes in Excel Sheet with dashboards for the Manager.
Education
BCA -
BIT (IGNOU)
01.2012
Skills
- Finance advisory
- Stakeholder Management
- Workforce Management
- Strategic Planning & Governance
- Change Management
- People Engagement
- Budgeting
- Teamwork and Collaboration
Timeline
ServiceNow Business Operations Manager
Accenture Solution Pvt. Ltd
09.2010 - Current
Project Coordinator - PMO
APC by Schneider Electric
08.2009 - 09.2010
HR Coordinator - Payroll
MetLife India Insurance Company Limited
08.2007 - 07.2009
HR Coordinator - Recruitment
ICICI Prudential Life Insurance Company Limited
05.2006 - 08.2007
BCA -
BIT (IGNOU)
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