Swikriti Raj
Pune
Summary
Business analyst/Product Owner with 13 years of experience in the telecom sector. Proven track record in product development, functional and non-functional requirement gathering, product design and solutioning, and data analysis. Certified SAFe Agile PO/PM with a strong focus on Agile methodologies, successfully delivering projects for major telco clients. Ongoing education and certification in Gen AI for business analytics and other skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Owner
Amdocs India
05.2024 - Current
- Stakeholder collaborations for designing data extraction and loading flows, including data mapping and reconciliation.
- Conducted extensive data analysis and addressed exceptions to ensure system reliability.
- Served as solution designer for project planning, estimating, and delivery processes.
Business Analyst
Tech Mahindra
07.2022 - 05.2024
- A techno-functional role for requirements blueprinting, PI planning, sprint planning, backlog creation, and prioritization. Feature, US, acceptance criteria writings.
- Solution design for Partner Billing, Bundles, and Offers.
Development Consultant
CSG International
05.2021 - 07.2022
- SingleView (CSG Encompass) Applications: CB, CM, PE, configuration studio.
- Rating, billing, and invoicing.
Senior Solution Integrator
Ericsson Global India Limited
04.2015 - 04.2021
- Experienced product developer and tech lead for multiple billing systems: BSCS 6.0, BSCS IX, CBiO 16/17/18, and EB20.
Software Developer
AtoS India
08.2012 - 03.2015
- I started my career with AtoS India as a developer for the Billing Products.
- Development for rate plans, services, promotions, and free units. Prod Support, Bill Run support, etc.
Education
Masters - Computer Applications
National Institute of Technology
06-2012
Bachelor - Mathematics
Ranchi University
06-2009
Intermediate -
Ranchi University
06-2005
Matriculation -
Ranchi University
06-2003
Skills
- Business analysis
- Data analysis
- Requirements gathering (functional, non-functional)
- Solution design
- Gap/risk analysis and mitigation
- Agile methodologies: JIRA, Confluence
- Stakeholder engagement
- Effective communication
- Team collaboration
- SQL, PL-SQL, SOAP UI, Unix and Linux environments, Oracle, SQL Server, ETL
- Telecommunication
Certification
- SAFe Agile Certification: Product Owner / Product Manager
- Business etiquette and cross-cultural adaptability certification
- ITIL Foundation certification
- CBiO (Ericsson Charging and Billing in One) – associate level
- CBiO (Ericsson Charging and Billing in One) – professional level
Timeline
Business Analyst/Product Owner
Amdocs India
05.2024 - Current
Business Analyst
Tech Mahindra
07.2022 - 05.2024
Development Consultant
CSG International
05.2021 - 07.2022
Senior Solution Integrator
Ericsson Global India Limited
04.2015 - 04.2021
Software Developer
AtoS India
08.2012 - 03.2015
Masters - Computer Applications
National Institute of Technology
Bachelor - Mathematics
Ranchi University
Intermediate -
Ranchi University
Matriculation -
Ranchi University
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