SWIMEE BORTHAKUR

Coordinating with all the workstream lead & collect updated data on daily basis.
Circulate the analyzed workstream data to the regional team.
Assisting new joining on-boarding.
New joining PES documentation.
Screening new hire profile on different portal & shortlisted candidate for next round of interview.
Soft skill training to the facility team.
Calendrer management & organize meeting.
Circulate MOM points & daily follow-up.
Travel Booking.

• Directed day-to-day operations.
• Trained and mentored high-performing team.
• Overhauled organizational filing systems for invoices, customer orders and contract records.
• Analyzed customer data to identify opportunities and improve relationships.
• Elevated customer satisfaction ratings by resolving issues and fostering speedy resolution.
• Exceeded team goals and resolved issues Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
• Fostered positive relationships with customers to maximize satisfaction, retention and experience.
• Built customer and employee loyalty by implementing effective operational strategies.

• Delivered excellent revenue growth opportunities
• Improved guest satisfaction ratings
• Trained and mentored high-performing team
• Communicated effectively with other hotel departments to ensure consistent service levels throughout guest stays
• Enhanced guest experiences through personalized care, offering upgrades and service add- ons for increased enjoyment
• Demonstrated excellent working knowledge of OPERA
• Resolved complaints quickly and calmly, seeking positive solutions for optimized guest satisfaction
• Managed staff rotas efficiently
• Monitored staff performance levels, providing additional training as needed to aid personal and team development
• Interviewed and hired staff based on job and team fit.

• Maintained excellent customer relationships
• Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs
• Ensure the best selection for the guest and ensure revenue is maximized through up- selling
• Handle guest complaints and take action to ensure satisfaction is delivered
• Accountable for cashiering duties, foreign exchange transactions and night audit
• Blocking rooms on reservation requests, enter rooming lists, and update accurate information in the system
• Attended meetings with management to obtain information on daily priorities and tasks to complete within the store
• Handling online & social media Guest feedback,
• Monitoring & analyze associate performance, Doing audit call & organize training as per the requirement
• Planned and implemented promotional activities to increase customer satisfaction.
• Motivated and rewarded employees to improve engagement.

• Monitoring day to day operation & staff performance,
• Calendar & Travel management for the General Manager
• Meeting, conference & event arrangement
• Preparing weekly, monthly reports & presentation
• Email drafting for the General Manager
• Review Guest feedback online & offline
• Executive attendance & leave management.

• Handling day to day front office operations
• Handling online Guest request
• Handling Guest feedback
• Welcoming and escorting Guest
• Arranging Pre arrival meeting and discussing about next day arrivals
• Room blocking as per the guest preference
• Up selling & enroll guests in to membership program

• Handling Guest feedback & Suggestions
• Welcoming and escorting to the Guest in the lobby
• Preparing VIP reports and circulate to all department
• Room blocking as per the guest preference
• Up selling & enroll guests in to membership program

• Handling all the Internal & External Guest call and Guest request
• Updating Guest registration card
• Making C Forms on daily basis
• Welcoming & escorting Guest
• Collecting Guest feedback & preferences.