Summary
Overview
Work History
Education
Skills
Personal Details
Accomplishments
Timeline
Generic

Switto Lonappan

Ernakulam

Summary

To strive for Operational Excellence through continuous process of learning & best in class Training Methodologies. Work hand-in-hand to convert difficulties into challenges domain wise and focus on value addition to the operation function of the organization. A hardworking, result oriented, self- motivated team person with a rational approach towards life.

Overview

18
18
years of professional experience

Work History

HR Business Analyst

EY - Virtual Talent Hub(VTH)
03.2024 - Current
  • Collaborate with EMEIA FSO stakeholders to understand the requirements for the clients
  • Build the dashboards and analysis reports based on the requirements
  • Month wise analysis of People insight and SuccessFactors reports for better stakeholder decisions
  • Updating the dashboards with amendments received through feedbacks from clients and stakeholders


PowerBI Developer

EY - Service Excellence - Automation
01.2019 - 01.2024
  • Started learning and implementing projects in RMS, FAC, Procurement, consulting service lines
  • Understanding the business requirement and prepare the solution design document
  • Do the feasibility study for the projects and give the suggestion and work around for the projects
  • Using Sharepoint, Excel, Excel online as data sources
  • Clean the data using Power query and use DAX formula to enhance the data model
  • Use relationship to connect the tables
  • Create visualization using the data model like stack line, pie chart etc
  • Update row level security for users
  • Schedule and deliver reports based on the specified time
  • Created powerapps tools to track the forms, surveys
  • Built in reminder emails, notification for the users not to miss the deadlines
  • Created automated email notification through power automate

Senior Quality Analyst

EY - Service Excellence
01.2014 - 01.2019
  • Joined as Senior Quality Analyst for handling transaction monitoring for Account receivable-Cash application and collection
  • Ensure compliance with process standard
  • Sending observation file to operation on weekly basis
  • Identifying process improvements
  • Ensuring weekly audits are done according to checklist and compliance with process documents
  • Providing feedback and preventive measure to minimize occurrence of error
  • New checklist for Cash application prepared according to Fatal and Non-fatal opportunities
  • Monthly review meetings are conducted with Service delivery team
  • Provided support to Service delivery for completing Yellow belt by doing story board, Pareto analysis, effort estimation etc
  • Time and motion study is conducted for FTE calculation for new process
  • Process flows and deviation logs are prepared for new processes.
  • Review of SOPs are done as per EY guidelines

Senior Process Associate

Capgemini Business Services India Ltd. Bangalore
02.2012 - 10.2014
  • Joined as a Senior Process Associate with ‘ConCurrent Audit’ to do proper and timely completions of audit for the respective Business units.
  • Preparation of observations and reports on a weekly, monthly basis.
  • Meet the SLA’s agreed by our team.
  • I have exposure of Transactional audits of O2C (Cash Application).
  • Providing 100 percent accuracy for the entries posted for receivables, booked on account.
  • Verification of creation and modification of Customer Master Data in SAP 4.0.
  • Verifying bank mandate file which is created or modified.
  • Performing duplicate check and Transaction audit for account payable.
  • Scheduling monthly review meetings with operation’s team.
  • Preparation of MIS reports Weekly and Monthly.
  • Preparation of process flows, updating of DTP’s regularly with updates and exceptions.
  • Constantly adapted to requirements of different Business units and met those SLA’s and deadlines.

Process Developer

GENPACT
06.2008 - 08.2011
  • Joined as Process Associate with process ‘Cash Application - WCS’ where day to day receivables were applied to the open invoices.
  • Process adheres to matching of receivables with the open accounts which included identification, reconciliations and maintenance of records for future queries.
  • Handling allocation, Money laundering cases, Refunds, Reversals.
  • Have been a part of the pilot batch for the process(Main frame transition)
  • Maintain Knowledge database (KDB), Standard operating procedure (SOP) & Process update tracker for the process.

Office assistant

Shyam Gupta & Co.
08.2007 - 06.2008
  • Joined as an office assistant in a Sub broker firm which deals in Shares. Was responsible for online trading, making payments and reconcile the accounts of the customers.

Education

M. Com. -

Rajasthan University
01-2009

B. Com. -

Rajasthan University
01-2007

Higher Secondary -

Rajasthan Board
01-2004

Secondary Education -

Rajasthan Board
01-2002

Skills

  • Quick Learner & Team player
  • Friendly with an upbeat attitude
  • Leadership & Training skills
  • Strong Customer orientation
  • Able to handle multi-task
  • Excellent communication & inter personal skills

Personal Details

Languages: English, Hindi, Malayalam.

Accomplishments

  • Awarded “Employee of the month” two times for learning new process and supporting Service delivery to complete YB project
  • Received appreciation email from Service delivery for timely and accurate audit reports

Timeline

HR Business Analyst

EY - Virtual Talent Hub(VTH)
03.2024 - Current

PowerBI Developer

EY - Service Excellence - Automation
01.2019 - 01.2024

Senior Quality Analyst

EY - Service Excellence
01.2014 - 01.2019

Senior Process Associate

Capgemini Business Services India Ltd. Bangalore
02.2012 - 10.2014

Process Developer

GENPACT
06.2008 - 08.2011

Office assistant

Shyam Gupta & Co.
08.2007 - 06.2008

M. Com. -

Rajasthan University

B. Com. -

Rajasthan University

Higher Secondary -

Rajasthan Board

Secondary Education -

Rajasthan Board

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Switto Lonappan