DEBASMITA BASU
Kolkata
Summary
Seasoned travel and tourism professional with more than 10 years' experience assisting customers fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients' budgets. Dedicated to helping clients reach their dreams of traveling the world. Also responsible for promoting, explaining and selling shore excursion tours and packages to onboard cruise lines to guests for the 3rd largest revenue center onboard.
Overview
13
13
years of professional experience
Work History
Destination Consultant
Royal Caribbean Group
Miami
03.2024 - Current
- Assists guests with tour descriptions to promote and sell tours based on needs and cross-sells or up sells tour packages while achieving revenue goals.
- Executes tactical plan as instructed by Assistant Shore Excursion Manager to achieve financial targets.
- Understands the financials behind the business, gross vs. net.
- Demonstrates a clear understanding of “Tour Mapping” and the process by which we sell tours.
- Provides guest service with regards to tour sales, refunds, complaints and general port and ship information.
- Ensures the effective marketing execution, and selling of all revenue opportunities including but not limited to maintaining shipboard shore excursion video(s).
- Maintains the Advanced Shipboard Revenue (ASR) system and operates point of sales (POS) computer terminals
Sr. Travel Consultant-International Tours
NCS TRAVELS & TOURS PVT. LTD
05.2021 - 02.2024
- Coordinate transportation, accommodations, tours and itineraries for domestic and international trips for groups, couples and executives based on client's needs, budgets, and expectations.
- Providing exemplary customer service to new and existing clients, which helped build lasting relationship and secure new travel assignments.
- Also supervised payments via Credit and Debit cards and handle all sensitive information with professionalism and discreteness.
- Taking guests feedback about the service and inputting the same to improvements
Digital Officer
AXIS BANK
08.2020 - 04.2021
- Worked at Axis Bank as an Digital Officer with specialized elite client relationships and act as the clients single point of contract for the end to end client experience.
Travel Consultant
NCS TRAVELS & TOURS PVT. LTD
01.2020 - 06.2020
- Responsible for planning tours and giving options of itinerary details based on client's budgets and travel destinations.
- Handled customer service issues, including unhappy clients, missed flights, mistakes in the itinerary, and other last-minute problems.
Tour Coordinator
THE TRAVEL POINT
01.2014 - 12.2019
- Became an expert on different group travel destinations like Thailand, Singapore, Indonesia.
- Scheduled and coordinated complicated travel itineraries ensuring that all the needs of the customers were met.
- Made arrangements for group transportation, accommodations, tours, and activities.
- Used the computer database to research information about fares and hotel ratings.
- Advised on sightseeing and shopping activities.
- Maintained warm and friendly relationships with multiple travel agents and individual clients.
- Traveled Globally as a Group TOUR LEADER with 50 guests at a time, places like Thailand, Singapore, Indonesia, Malaysia and few part of western Europe.
Trainee
PARAS TRAVELS
01.2013 - 04.2013
Education
Bachelor of Travel and Tourism Management -
PAILAN COLLEGE OF MANAGEMENT AND TECHNOLOGY
Higher Secondary -
MAHAJATI BALIKA VIDYAMNANDIR
Skills
- Active Listening
- Highly Organized
- Good Decision Making
- Multitasking
- Adaptability
- Communication
- Strong problem-solving
- Leadership
- Teamwork
- Attention to Details
Languages
- English, 100%
- Hindi, 100%
References
On Request
Hobbies and Interests
- Travelling
- Cooking
- Watching Movies
- Painting
- Listening Music
Personal Information
- Date of Birth: 11/22/91
- Nationality: Indian
- Marital Status: Single
Certificates And Awards
Top Performer at Axis Bank Nationally
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
Destination Consultant
Royal Caribbean Group
03.2024 - Current
Sr. Travel Consultant-International Tours
NCS TRAVELS & TOURS PVT. LTD
05.2021 - 02.2024
Digital Officer
AXIS BANK
08.2020 - 04.2021
Travel Consultant
NCS TRAVELS & TOURS PVT. LTD
01.2020 - 06.2020
Tour Coordinator
THE TRAVEL POINT
01.2014 - 12.2019
Trainee
PARAS TRAVELS
01.2013 - 04.2013
Bachelor of Travel and Tourism Management -
PAILAN COLLEGE OF MANAGEMENT AND TECHNOLOGY
Higher Secondary -
MAHAJATI BALIKA VIDYAMNANDIR