Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic

SYAMA BABU KS

Senior Front Desk Executive
Trivandrum

Summary

Experienced Medical Front Desk Supervisor with 6.5+ years in front desk operations and administrative support. Proven ability to lead front desk teams, streamline office workflows, and assist management with scheduling and coordination. Known for delivering exceptional patient service and fostering a professional, welcoming environment. Seeking to contribute leadership and operational expertise to a progressive healthcare team.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Senior Billing Clerk

Medical Trust Hospital
10.2023 - 04.2025
  • Handled front desk operations for designated departments, ensuring smooth patient flow and coordination.
  • Compiled and submitted month-end reports to management, providing insights into hospital workflow efficiency and financial performance improvements.
  • Oriented new employees on organizational standards, operational procedures, and billing protocols.
  • Checked invoices carefully and fixed any errors to improve billing accuracy.
  • Executed daily billing operations and maintained accurate records in company databases.
  • Managed end-to-end invoicing and payment processing, including insurance and cash transactions for patient services.
  • Generated and submitted daily, weekly, and monthly billing reports to support financial tracking and analysis.
  • Interacted with patients and customers to address billing inquiries and resolve disputes promptly and professionally.
  • Assisted in month-end closing procedures, contributing to timely and organized financial reporting.
  • Enhanced client satisfaction by delivering responsive, courteous, and solution-focused communication via phone and email.
  • Fostered strong relationships with clients by offering consistent support and exceptional service in all billing-related interactions.
  • Managed appointment scheduling by professionally handling incoming patient calls and coordinating with relevant departments.

Front Office Executive

Ernakulam Medical Centre
02.2019 - 10.2023
  • Managed front desk responsibilities, including greeting patients, answering phone calls, and scheduling appointments.
  • Effectively managed a busy multi-line phone system, efficiently routing calls and addressing inquiries with patience and professionalism.
  • Scheduled appointments and procedures, optimizing the appointment book to minimize wait times and maximize physician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Verified patient insurance information and collected necessary co-payments, ensuring accurate billing procedures.
  • Coordinated with medical staff, nurses, and doctors to facilitate smooth patient admissions and discharges.
  • Handled billing enquiries and collaborated with billing department to resolve any billing-related issues.
  • Resolved patient problems against rooms or reservations with knowledgeable and friendly service.
  • Handling room allotment, cost estimation process and admission counseling.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Education

Bachelor of Arts - Political Science

Maharajas College
Ernakulam
05.2013 - 05.2016

Skills

  • Customer relations and communication
  • Relationship building
  • Team collaboration
  • Strong verbal and written skills
  • Organizational and time management skills
  • Interpersonal communication
  • Proficient in EHR systems (LIFE HIS)
  • Skilled in MS Excel, Word, and PowerPoint
  • Knowledge of medical terminology and procedures

Declaration

I hereby declare that the above furnished details are true to the best of my knowledge and belief.

Timeline

Senior Billing Clerk

Medical Trust Hospital
10.2023 - 04.2025

Front Office Executive

Ernakulam Medical Centre
02.2019 - 10.2023

Bachelor of Arts - Political Science

Maharajas College
05.2013 - 05.2016

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SYAMA BABU KSSenior Front Desk Executive