SYAMJITH VELAYUDHAN
Calicut
Summary
Driven Operation Manager with expertise in performance monitoring and staff development. Streamlined customer service operations, resulting in improved response times and elevated customer satisfaction ratings. Focused on enhancing team dynamics and operational processes to meet organisational goals.
Overview
17
17
years of professional experience
Work History
Operation Manager
Lakerose wayanad resort
kalpetta
10.2022 - Current
- Monitored staff performance and developed improvement plans.
- Streamlined customer service operations, significantly improving response times and customer satisfaction ratings.
F&B manager
Lakerose wayanad resort
Wayanad, Kerala
10.2019 - 10.2022
- Reviewed and updated menus in collaboration with chefs, incorporating seasonal ingredients and customer preferences.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Analysed customer feedback to identify areas for improvement, leading to increased satisfaction rates.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
F&B Manager
Hotel Monad
11.2016 - 10.2019
F&B Captain
Hotel Marina bay sands
02.2016 - 08.2016
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
F&B Trainee Captain
Hotel Monad
Kozhikode, Kerala
02.2012 - 01.2016
- Joined as Trainee captain and promoted as Captain and Senior Captain
Food server
Hamad Medical Cooperation
Doha
11.2010 - 01.2012
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
F&B Job Trainee
Hotel Meriland
Mysore
02.2010 - 07.2010
- Engaged with customers to better understand needs and deliver excellent service.
F&B Trainee
The Leela palace
Bangalore
07.2009 - 01.2010
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Assisted in preparing and presenting food and beverages, adhering strictly to hygiene and quality standards.
Education
MA - History
Bharathiar University
Coimbatore, TNBA - History
Periyar university
Salem, TNDiploma - hotel management
IITM-KILE
Kozhikode, KLPlus Two -
Board of higher secondary Kerala
KeralaSSLC -
Board of Kerala
KeralaSkills
- Performance monitoring
- Data analysis
- Process optimisation
- Vendor management
- Operational support
- Department management
- Client relationship management
- Customer relationship building
- Team structuring
- Team building
- Employee training
- Leadership skills
Reference
- Mr. Jobish Thomas, General Manager, Lakerose wayanad Resort, Info@lakerosewayanad.com, +919656290141
- Mr. Saji joseph, Operation Manager, Hotel Monad, Sajijoseph88@gmail.com, +919946963546
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Malayalam
Proficient
C2
Tamil
Intermediate
B1
Declaration
- I hereby declare that all the information stated above is true, correct, and complete to the best of my knowledge and belief.
Thanks&Regards
SYAMJITH VELAYUDHAN
DATE:20/06/2026
THAMARASSERY
Timeline
Operation Manager
Lakerose wayanad resort
10.2022 - Current
F&B manager
Lakerose wayanad resort
10.2019 - 10.2022
F&B Manager
Hotel Monad
11.2016 - 10.2019
F&B Captain
Hotel Marina bay sands
02.2016 - 08.2016
F&B Trainee Captain
Hotel Monad
02.2012 - 01.2016
Food server
Hamad Medical Cooperation
11.2010 - 01.2012
F&B Job Trainee
Hotel Meriland
02.2010 - 07.2010
F&B Trainee
The Leela palace
07.2009 - 01.2010
MA - History
Bharathiar University
BA - History
Periyar university
Diploma - hotel management
IITM-KILE
Plus Two -
Board of higher secondary Kerala
SSLC -
Board of Kerala