Syamkumar SG
Bengaluru
Summary
Dynamic and results-driven IT Infrastructure Lead with over 12 years of experience in the IT industry, currently serving as a Site Lead. Demonstrates deep expertise in end-to-end infrastructure management, including LAN/WAN networking, server administration, and cloud technologies, such as Azure file servers, Webex cloud telephony, and TATA Insta CC. Proficient in managing on-premises storage and servers, video conferencing (VC) solutions, and enterprise-grade IT environments.
Successfully led multiple site relocations and new infrastructure setups, overseeing all phases from planning to execution. Experienced Project Manager in business IT transitions, with a strong track record of managing technical support teams for comprehensive application support, network-level troubleshooting, and security incident resolution.
Well-versed in leading cybersecurity platforms, including Zscaler, Netskope, and CrowdStrike. Played a key role in major IT projects, such as Windows 10/11 upgrades and Office 365 application troubleshooting. Recognized for strong leadership, cross-functional collaboration, and a proactive approach to IT service delivery and infrastructure optimization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Infrastructure Lead
OTIS Global Service Center Pvt Ltd
Bangalore
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with teams to troubleshoot and resolve cloud service issues effectively.
- Assisted in the migration of legacy systems to modern cloud-based solutions.
- Documented technical processes and procedures for future reference and training purposes.
- Worked closely with developers to deploy their applications on the cloud infrastructure.
- Performed troubleshooting of network related issues with respect to cloud resources.
- Configured and maintained virtual networks, storage accounts, and other cloud services in Azure environment.
- Provided technical support to customers during migration of their workloads from one platform to another.
- Implemented cost optimization measures to reduce overall expenditure on cloud resources.
- Ensured compliance with industry standards while deploying new applications or services.
- Managed project timelines and deliverables for IT initiatives.
- Coordinated cross-functional teams to enhance communication and collaboration.
- Facilitated meetings to discuss project status and address challenges.
- Assisted in risk assessment and mitigation strategies for IT projects.
- Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Provided technical support for users experiencing network challenges.
- Optimized existing networks by replacing outdated hardware components with newer ones.
- Coordinated with vendors to purchase appropriate hardware and software upgrades.
- Deployed VoIP solutions across multiple sites for better communication between employees.
- Coordinated with vendors and company personnel to facilitate purchases.
IT Team Lead
OTIS Global Service Center Pvt Ltd
Bangalore
01.2021 - 01.2024
- Led daily IT operations and support for global service center team.
- Coordinated software upgrades and system maintenance tasks for efficient performance.
- Developed training materials and conducted sessions for new team members.
- Managed incident response processes to ensure timely issue resolution.
- Collaborated with cross-functional teams to implement IT solutions effectively.
- Performed troubleshooting activities to identify root cause of system issues and develop appropriate resolutions.
- Maintained records of software licenses and other related documents required by law or company policy.
- Conducted regular performance reviews for the IT team members.
- Oversaw daily operations within the IT department, including resource allocation and task delegation.
- Monitored progress of all ongoing projects, identified risks and implemented corrective action as needed.
- Provided technical leadership on the design, development, and deployment of applications.
- Participated in meetings with stakeholders to discuss requirements gathering, system architecture design, testing procedures.
- Provided support to end users when they encountered problems with their systems or applications.
- Documented various processes related to system implementation and maintenance activities for future reference.
- Created training materials for new hires onboarding process into the IT team.
- Collaborated with vendors to ensure proper delivery of hardware and software components according to service level agreements.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Collaborated with other departments to address technology needs effectively.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Ensured all components are compatible with existing systems prior to implementation.
Senior IT Support Engineer
OTIS Global Services Center Pvt Ltd
Bangalore
08.2018 - 12.2020
- Provided technical support for hardware and software issues across organizational systems.
- Collaborated with teams to implement IT solutions and improve user experiences.
- Diagnosed and resolved complex technical problems in a timely manner.
- Managed service tickets, prioritizing tasks based on urgency and impact.
- Maintained inventory of IT equipment, ensuring availability for operational needs.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Managed backups of data files using established procedures to ensure business continuity.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Provided technical support for end users regarding hardware, software and network related problems.
- Coordinated with vendors and suppliers to resolve hardware and software issues.
- Installed, configured, tested, maintained and upgraded computer hardware components.
- Evaluated software or hardware to recommend improvements or upgrades.
Network Engineer
E-INFINITY IT Solutions
Bangalore
01.2013 - 04.2018
- Designed and implemented network solutions for diverse client systems.
- Configured routers, switches, and firewalls for optimal security.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Installed software updates on servers, routers, firewalls, and other network devices.
- Provided technical support to users experiencing difficulties with their networks.
- Replaced faulty or damaged network hardware components to improve performance.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Provided technical support via phone and email to resolve customer issues.
- Managed ticketing system to track customer requests and resolutions.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted customers with troubleshooting software and hardware issues.
- Maintained documentation of network configurations and changes consistently.
- Provided technical support to users and resolved connectivity issues promptly.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Employed firewalls and VPNs to safeguard network security.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Education
BE - Computer Science & Engineering -
AEC Kumbakonam- Anna University (Chennai)
Tamil Nadu03-2012
Skills
- Cloud computing
- Network troubleshooting
- Project management
- Technical support
- System administration
- Vendor management
- Project tracking
- Budgeting and forecasting
- Documentation management
- Vendor coordination
Certification
- CCNA
- Project Management
- Azure cloud
Timeline
IT Infrastructure Lead
OTIS Global Service Center Pvt Ltd
02.2024 - Current
IT Team Lead
OTIS Global Service Center Pvt Ltd
01.2021 - 01.2024
Senior IT Support Engineer
OTIS Global Services Center Pvt Ltd
08.2018 - 12.2020
Network Engineer
E-INFINITY IT Solutions
01.2013 - 04.2018
BE - Computer Science & Engineering -
AEC Kumbakonam- Anna University (Chennai)
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