Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Syam Sundar Gandikota

Eluru

Summary

Results-oriented Epic Systems Analyst with 2.5 years of experience. Proven track record of timely module builds, adeptly resolving critical issues, and receiving accolades from end users. Instrumental in training and mentoring colleagues, facilitating knowledge transfer and fostering strong relationships with onshore SMEs and Operation teams. Certified in Dorothy, Comfort, CLN, EpicCare Ambulatory modules.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Epic Analyst

Accenture Solutions Pvt Ltd
06.2022 - Current
  • Analyzed technical problems with high accuracy and attention to detail.
  • Designed, implemented and monitored changes to operations and processes.
  • Evaluated technical needs of organization.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Defined IT process workflows through meetings with stakeholders.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Worked on over 500 issues and build tasks, demonstrating efficiency in issue resolution and task completion.
  • Proficiently engaged in integration testing, regression testing, and application testing, ensuring comprehensive software quality assurance.
  • Play a pivotal role in training offshore colleagues, facilitating efficient work processes and enhancing team performance.
  • Certified EpicCare Ambulatory with 100% and also certified in Dorothy & Comfort modules.
  • Proficient troubleshooter, guiding offshore colleagues in user needs and ticket requirements.
  • Manage important processes ensuring seamless system evolution as a critical resource.

Selenium Automation Tester

Accenture Solutions Pvt.Ltd
10.2021 - 02.2022
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Created successful test scripts to manage automated feature testing,
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Participated in available trainings to improve software knowledge.

Education

Bachelor's of Technology - Mechanical Engineering

Ramachandra College of Engineering
Eluru
05.2021

Intermediate - MPC

Sri Chaitanya College
Eluru
05.2017

Skills

  • Product development
  • Technical Analysis
  • Good Telephone Etiquette
  • Planning and Coordination
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Problem-Solving
  • Cloud - AWS
  • Selenium Java
  • Excellent Communication
  • Team building

Certification

  • Dorothy (HomeHealth)
  • Comfort (Hospice)
  • EpicCare Ambulatory
  • Epic Systems
  • EMR (Electronic Medical Record)
  • Cloud-AWS
  • Selenium Java

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Epic Analyst

Accenture Solutions Pvt Ltd
06.2022 - Current

Selenium Automation Tester

Accenture Solutions Pvt.Ltd
10.2021 - 02.2022

Bachelor's of Technology - Mechanical Engineering

Ramachandra College of Engineering

Intermediate - MPC

Sri Chaitanya College

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Syam Sundar Gandikota