SYDHANT THAKKAR
Pune
Summary
Dedicated professional with experience and proven knowledge of team building, branding, and new business development. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Resourceful professional in operations and administrative management , known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
External Resource Management (ERM) TEAM LEADER
FORVIA (FAURECIA) INDIA PVT. LIMITED
Pune
11.2018 - Current
- Assign responsibilities to team members based on project needs and individual skill sets.
- Recruit, hire, and train team members on the application of projects.
- Train team members in communication and collaboration techniques.
- Train employees on best practices and protocols, while managing teams to maintain optimal productivity.
- Build strong operational teams to meet process and production demands.
- Streamline operations, ensuring better efficiency with uncompromised quality.
- Use key metrics to manage team progress.
- Plan delivery routing, team workflows, and promotional initiatives.
- Manage team appraisal, goal setting, and performance reviews.
- Understand team strengths and weaknesses to make effective plans to maximize productivity.
- Manage purchase requisitions and approvals for all department equipment and supplies (Spain, Germany, France, and India).
- Manage the Request for Quotations (RFQs) for engineering Research And Development (R&D) services in Europe and India.
- Manage administrative tasks by maintaining, tracking, and following up on the external base.
- Ensure compliance with corporate, legal, and regulatory policies, minimizing risks, and ensuring smooth business operations.
- Negotiate contracts with vendors and service providers, securing favorable terms.
- Oversee vendor invoice management in SAP to resolve payment issues for suppliers.
- Communicate with vendors to unblock invoices, and ensure that the external party is onboard.
- Research potential vendors to identify cost-saving opportunities related to office supplies or services.
- Oversee complex office support, manage records databases, and organize contracts.
CUSTOMER SERVICE ANALYST-RESOURCE MANAGEMENT TEAM
ADP
Pune
12.2016 - 10.2018
- Verified data authenticity through US Government websites and coordinated resources while managing workflow within the team.
- Conducted tests to verify accuracy of each payroll before execution.
- Setup client accounts on the ADP RUN platform and communicate with specialists regarding account specifics.
- Managed resource allocation for new business setups.
- Ensure compliance with corporate and regulatory standards.
- Collaborated with senior management for effective business operations.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Evaluated new software processes and offered insights to enhance functionality.
- Working on Optical Character Recognition software and providing feedback Prepared & Analyzed process error logs
- Compiled and shared work updates with business partners.
TEAM LEADER
TRUCONNECT SOLUTIONS / TEAK STAFFING
Pune
11.2014 - 08.2016
- Lead the implementation of a new sales process
- Organized client meetings to provide project updates.
- Leading and developing a team of 20-40 associates; responsible for the overall direction, performance management, coordination and evaluation of the team
- Identifying and eliminating barriers to accuracy, productivity and quality
- Identifying customer impacting issues, working out with clients and upper management to implementing solutions and process improvements to increase customer satisfaction rate
- Assist in developing and implementing training programs to improve the quality and productivity of the team
- Carrying out supervisory responsibilities in accordance with company policies and procedures
- Training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees and effective conflict resolution
- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken
- Skilled use of 'Monet' tool Work Force Management (WFM)
- Improving and maintaining team scores above 95%
- Make optimum use of JIRA Application
- Prepare various reports like incentive, attendance, sales, etc
- Demonstrated ability to build, develop, direct, and manage a group of people
- Ability to support Business and provide solutions to customers
- Ability to handle complex and ambiguous scenarios
- Ability to make administrative and procedural decisions
- Proven ability to manage reporting and analysis
- Can adapt well to changing circumstances, direction, and strategy
CUSTOMER CARE ASSOCIATE
EXL SERVICE
06.2013 - 09.2014
- Direct experience in Contact Center Operations (Customer Service & Sales)
- Assist customers who need emergency road service
- Manage services and vehicle delivery time
- Generate fax reports and submit to Managers
- Quality analysis of daily work performed
- Guide and Train new agents for Fax Process
- Make Monthly Roster for Fax Management Team
- Manage Transport Roster for team
BUSINESS ASSOCIATE
CONCEPT DESIGNERS, PUNE
Pune
01.2009 - 02.2013
- Coordinated tasks with graphic designers to ensure project completion.
- Managed office supplies inventory and placed orders when necessary.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Education
MBA - OPERATION MANAGEMENT
MIT
PuneBachelor in Commerce -
TGU
Higher Secondary Education - Commerce
St. Patrick's Jr College Of Commerce
PuneSecondary School Certificate -
ST. VINCENT'S HIGH SCHOOL
PuneSkills
- Problem-solving
- Process Improvement & Efficiency Maximization
- Operations Management and Office Administration
- Workflow management
- Leading team meetings
- Performance Analytics and Improvement
- Payroll and budgeting
- Training and coaching
- Six Sigma Yellow Belt
Technical Skills
- Project Management: Little Big Connection (LBC),JIRA, Trello, Kanban,
- Data Analysis & Reporting: Microsoft Excel (Advanced), Power Point, Outlook,Power BI (Certification in June 2025)
- Enterprise Resource Planning (ERP): SAP ARIBA, SAP (Vendor Invoice Management, Procurement)
- Communication & Collaboration: Microsoft Teams, Zoom, Google Workspace,Discord
- Process Optimization: Lean Six Sigma
- Vendor & Procurement Management: RFQ Processes, Contract Negotiation, Cost Optimization
- Performance Management: KPI Tracking, Employee Development, Performance Reviews
- Team Management: ADP Pass, IAM,
- AI Tools: Chat GPT, Canva, MidJourney
Accomplishments
Awarded with Pinnacle Award for Best Performance - EXL
Multiple Performance and Excellence awards - ADP
Employee of the month February, September, December 2024 - Forvia
Highly Successful Performer in STAR Performance review year 2019-2024 - Forvia
Certification
- Six Sigma Yellow Belt
Languages
English
First Language
Hindi
Advanced (C1)
C1
German
Beginner (A1)
A1
French
Beginner
A1
Affiliations
- Reading
- Follower of BAPS.Org a Socio-Spiritual Organization affliated to UNO
- Consumer Electronics Show
- Automobiles and Motorcycles
Ongoing Professional Development:
- Power BI and SQL - Certification in June 2025
- Six sigma Black Belt - Certification in May 2025
Timeline
External Resource Management (ERM) TEAM LEADER
FORVIA (FAURECIA) INDIA PVT. LIMITED
11.2018 - Current
CUSTOMER SERVICE ANALYST-RESOURCE MANAGEMENT TEAM
ADP
12.2016 - 10.2018
TEAM LEADER
TRUCONNECT SOLUTIONS / TEAK STAFFING
11.2014 - 08.2016
CUSTOMER CARE ASSOCIATE
EXL SERVICE
06.2013 - 09.2014
BUSINESS ASSOCIATE
CONCEPT DESIGNERS, PUNE
01.2009 - 02.2013
MBA - OPERATION MANAGEMENT
MIT
Bachelor in Commerce -
TGU
Higher Secondary Education - Commerce
St. Patrick's Jr College Of Commerce
Secondary School Certificate -
ST. VINCENT'S HIGH SCHOOL
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