Sydney Byrne
Rushville
Summary
Motivated Lead Personal Banker with a solid background in retail banking and customer service. Strengths include leadership, problem-solving, and strategic financial planning skills. Proven track record of improving customer satisfaction rates and streamlining banking operations for maximum efficiency. Have consistently made positive impacts in previous roles through dedication to quality service and team collaboration.
Overview
11
11
years of professional experience
Work History
Lead Personal Banker
Citizens State Bank
Rushville
09.2023 - Current
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Assisted clients in selecting financial products tailored to their needs and goals.
- Provided training and support to new personal bankers, enhancing team performance.
- Managed daily operations, including cash handling and account maintenance procedures.
- Coordinated with other departments to resolve customer issues efficiently and effectively.
- Developed strong relationships with clients, fostering trust and loyalty in banking services.
Customer Service Representative
Rush Memorial Hospital
Rushville
02.2021 - 09.2023
- Assisted patients with inquiries and provided information about hospital services.
- Handled patient check-ins and managed appointment scheduling efficiently.
- Collaborated with medical staff to ensure timely communication of patient needs.
- Maintained accurate records of patient interactions and service requests.
- Educated patients about insurance processes and assisted with paperwork completion.
Lead Server Trainer
Applebee's Grill + Bar
Shelbyville
07.2015 - 02.2020
- Developed training programs for new servers at busy restaurant locations.
- Coordinated onboarding sessions to introduce staff to menu and service standards.
- Mentored team members on effective customer service techniques and upselling strategies.
- Observed and evaluated server performance during shifts for continuous improvement.
- Implemented best practices for maintaining cleanliness and organization in dining areas.
- Collaborated with management to address training needs and operational challenges.
Education
Rushville Consolidated High School
Rushville, INSkills
- Loan origination
- Financial product recommendations
- Customer account management
- Banking operations
- Regulatory compliance
- Teller background
- Teller support
- Banking software proficiency
- Operational efficiency
- Cash handling
- Problem solving
- Time management
- Effective communication
- Conflict resolution
Timeline
Lead Personal Banker
Citizens State Bank
09.2023 - Current
Customer Service Representative
Rush Memorial Hospital
02.2021 - 09.2023
Lead Server Trainer
Applebee's Grill + Bar
07.2015 - 02.2020
Rushville Consolidated High School