Sydney Collins
Indianapolis
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Account Coordinator
Bailey & Wright Dentistry
03.2022 - 08.2023
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Created detailed treatment estimates.
- Knowledgeable with Dentrix EMR
- All front office duties such as: check-in, check-out, scheduling, and answering a multi-line phone system
- Managed all patient accounts: sent statements, Collect past-due balances, verify insurance.
Account Manager
Fall Creek Dentistry
10.2019 - 01.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Knowledgeable with dentrix EMR
- All front office duties such as : Check-in, Check-out, scheduling, and answering a multi-line phone system.
- Manage all patient accounts: send out statements, collect past-due balances, verify insurance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Airport Ramp Agent
Envoy Air Inc An American Airlines Company Group
08.2018 - 10.2019
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.2018
Skills
- Creative Design
- Patient Contact
- Managed Care
- Digital Filing
- Financial Transactions
- Insurance Negotiation
- Patient Account Reviews
- Organizational Skills
- Accounts Payable and Accounts Receivable
- Claims Submissions
- Build Customer Relationships
Timeline
Patient Account Coordinator
Bailey & Wright Dentistry
03.2022 - 08.2023
Account Manager
Fall Creek Dentistry
10.2019 - 01.2022
Airport Ramp Agent
Envoy Air Inc An American Airlines Company Group
08.2018 - 10.2019
High School Diploma -
Warren Central High School
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