Sydney Hall
South Bend
Summary
Technical Services Analyst eager to apply technical experience to real world problems. Skilled with signal and technology essentials in both military and nonmilitary settings. Adaptable and driven with strong work ethic. Ability to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
Technical Services Analyst II
Quality Dining Inc.
08.2024 - Current
- Provided hardware and software technical support for end-users, customers, and employees for over 150 stores located in Florida, Indiana, and Michigan.
- Worked closely with various IT teams to include database administrators, system administrators, and software developers to diagnose and resolve hardware and software related issues.
- Assisted and led junior level technicians in training, decision making, troubleshooting, and escalation processes regarding complex technical issues.
- Monitored and analyzed various services and applications on store's servers responsible for polling data and sales information.
- Provided on-site hardware and network troubleshooting for devices such as POS terminals, computers, TV's, digital menu boards, telephones, servers, switches, and routers.
Signal Support System Specialist Sergeant
Illinois Army National Guard
03.2019 - 03.2025
- Supervised, installed, deployed, maintained, and troubleshooted various communications equipment such as radios, satellites, computer systems, JCRs, and Local Area Networks and Routers.
- Installed, operated, and maintained retransmission operations, while loading COMSEC onto assigned devices.
- Performed preventative maintenance checks and services to ensure equipment is fully functional.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Used computers to control and monitor network status during battlefield operations.
- Mentored numerous soldiers on how to successfully execute tasks and progress their military careers.
Front Desk Associate
LA Fitness
12.2021 - 01.2022
- Handled front desk computer to check-in, register, and update billing information for new/previous members.
- Processed payments and provided customers with receipts, proper bills, and change.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Lifeguard
Sea Lion Aquatic Park
05.2019 - 08.2019
- Supervised swimming activities at the aquatics facility and ensured policies, guidelines, and safety procedures are followed.
- Administered first aid in the event of an injury, rescued swimmers in distress or in danger of drowning.
- Maintained CPR certifications and passed Ellis audits.
Education
IT Networking & Security Program
AllSkilled
01.2024
Some College - Computer Systems Technology, Sociology
Illinois State University
Normal, IL05.2023
United States Army Signal School
Ft. Gordon, GA05.2020
Skills
- Honor Graduate from US Army Signal School with one of the highest test averages in the class Completed 756 academic hours worth of training in areas such as Information Technology Essentials, Introduction to Networking, Network Essentials, Radio Communication Systems, Troubleshooting & Maintenance, Routing & Switching Essentials, and Information Security
- Communications Team Chief for 233d MP Co in Springfield IL Lead and mentored a section of soldiers to ensure the unit's communications equipment functioned properly by implementing troubleshooting methods and preventive maintenance checks and services
- Volunteered for State Active Duty Winter Weather Operations mission, and additional courses such as Combat Lifesaver, and Field Sanitation
- Promoted to level II technician within 1 year of employment as a Technical Services Analyst
- Operating Systems: Microsoft Windows, MAC, Apple IOS, Android OS, Chrome OS
- Hardware: Computers, Laptops, Printers, Mobile Devices, Projectors, Switches, Routers
- Software/Applications: Adobe – (Photoshop, Illustrator, Premiere) Microsoft – (Word, PowerPoint, Office)
- Security: VPN, Firewall, Protocols, Backup/Recovery
Timeline
Technical Services Analyst II
Quality Dining Inc.
08.2024 - Current
Front Desk Associate
LA Fitness
12.2021 - 01.2022
Lifeguard
Sea Lion Aquatic Park
05.2019 - 08.2019
Signal Support System Specialist Sergeant
Illinois Army National Guard
03.2019 - 03.2025
IT Networking & Security Program
AllSkilled
Some College - Computer Systems Technology, Sociology
Illinois State University
United States Army Signal School