Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Harris

Indianapolis

Summary

Dynamic Call Center Sales Representative with a proven track record at Summers Heating Cooling, excelling in building rapport and enhancing customer satisfaction. Skilled in CRM software and problem-solving, I effectively increased customer retention and improved service response times, demonstrating a goal-oriented mindset and exceptional communication abilities.

Experienced with customer relationship management and sales techniques. Utilizes persuasive communication to convert leads into sales and meet targets. Track record of maintaining high customer satisfaction and working collaboratively with team members to achieve shared objectives.

Overview

6
6
years of professional experience

Work History

Call Center Sales Representative

Summers Heating Cooling
08.2023 - 05.2025
  • Increased customer retention through effective relationship-building and personalized service.
  • Utilized CRM software to track sales leads and manage customer interactions efficiently.
  • Conducted needs assessments to present tailored solutions, enhancing customer satisfaction levels.
  • Collaborated with team members to develop strategies for upselling and cross-selling products.
  • Resolved customer inquiries swiftly, improving overall service response times and satisfaction ratings.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.

Care Giver

Royal Comfort Homecare
08.2021 - 06.2022
  • Provided compassionate support to clients, ensuring comfort and safety during daily activities.
  • Assisted with personal care tasks, promoting dignity and independence for clients.
  • Coordinated medication management and reminders, enhancing adherence to health plans.
  • Maintained accurate records of client progress and care routines for compliance and continuity.
  • Trained new caregivers on best practices in patient care and safety protocols.
  • Implemented individualized care plans, adapting strategies based on client needs and preferences.

Call Center Representative

Stericycle
05.2019 - 06.2021
  • Assisted customers with inquiries, providing accurate information on services and procedures.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Managed high call volumes while maintaining quality service standards.
  • Utilized CRM software to document interactions and track customer issues.
  • Educated clients on safety protocols and compliance regulations related to services offered.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Collaborated with team members to improve response times and service delivery.

Education

Indianapolis Metropolitian High School
05.2013

Skills

  • Building rapport
  • Stress tolerance
  • Goal-oriented mindset
  • Call center customer service
  • Performance tracking
  • Call handling
  • Quality assurance
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication

Timeline

Call Center Sales Representative

Summers Heating Cooling
08.2023 - 05.2025

Care Giver

Royal Comfort Homecare
08.2021 - 06.2022

Call Center Representative

Stericycle
05.2019 - 06.2021

Indianapolis Metropolitian High School

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Sydney Harris