Sydney Joseph
Hyderabad
Summary
Dynamic Senior Product Specialist at Dell Technologies with a proven track record in market analysis and relationship building. Expert in leveraging data visualization to drive product promotions, consistently exceeding sales goals. Adept at fostering client relationships and delivering impactful presentations, enhancing customer engagement and satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
Dell Technologies
Hyderabad
07.2022 - Current
- Maintained up-to-date knowledge of industry trends and competitor products.
- Set up and arranged displays to attract prospective customers.
- Summarized raw data and analyses and made recommendations based on findings.
- Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.
- Engaged with key clients to gather feedback and foster strong relationships.
INSIDE SALE REPRESENTATIVE 2
DELL TECHNOLOGIES
Hyderabad
09.2017 - 07.2022
- Provided profitable price quotes and established payment and credit terms to customers
- Exceeded monthly sales goals and new customer penetration
- Introduced and sold new products to customers
- Successfully contributed to all company sales team product promotions
- Specialist in Gaming Que for Alienware and G15 machines
AMAZON INDIA
04.2014 - 08.2017
- Properly manage and document all work performed as part of ticket queue management
- Providing key information from customer interactions to management to make business decisions
- Participate in activities designed to improve customer satisfaction and business performance
- Moved up as Communication Trainer (Lateral) to train a 6 batches of intern
Education
Intermediate -
St Joseph College
Hyderabad10Th standard -
Dhatrak Model School
Skills
- Microsoft Excel
- Word
- PowerPoint
- Product Knowledge
- Rapport Building
- Interpersonal Skills
- Communication Skills
- Relationship Building
- Product knowledge
- Market analysis
- Data visualization
- Customer relationship management
- Effective communication
- Presentation skills
- Coaching techniques
- Performance assessment
- Leadership development
Accomplishments
- Represented Hyderabad Cricket Association U-19
- Currently a league player for Season’s Division 1
- Won the Prestigious COE Award from Phil Bryant & Rosandra Silveria 2019
- Star of the Year FY 19-20 (Dell Technologies)
- Employee of the Year 2016 for Amazon South India Region
Languages
- English
- Tamil
- Telugu
- Hindi
Personal Information
- Father's Name: Robert Joseph
- Date of Birth: 09/07/91
- Gender: Male
Affiliations
- Employee of the Year (President's Award 2019 and 2020).
- Star performer for 6 consecutive quarters.
- Best coach in services for FY-25
Certification
- Scrum master
- Leadership Development
- Six Sigma Assessment.
Languages
English
First Language
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Product Specialist
Dell Technologies
07.2022 - Current
INSIDE SALE REPRESENTATIVE 2
DELL TECHNOLOGIES
09.2017 - 07.2022
AMAZON INDIA
04.2014 - 08.2017
Intermediate -
St Joseph College
10Th standard -
Dhatrak Model School
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