Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Knasel

Knightstown

Summary

Proactive and results driven Project Coordinator with a solid background in HVAC, plumbing, and chimney operations. Skilled in managing end-to-end project logistics, including scheduling, technician dispatch, materials procurement, and client communication. Known for problem solving on the fly, keeping things organized under pressure, and making sure both customers and crews stay informed and satisfied. Currently pursuing a B.S. in Construction Management, combining field experience with technical knowledge to support efficient, high quality project delivery.

Overview

5
5
years of professional experience

Work History

Project Coordinator

SureGlow Stove and Chimney
02.2025 - Current
  • Coordinate and manage 50–70 chimney, stove, and fireplace installation and service projects monthly across two locations: Cassville, MO and Kansas City, KS
  • Oversee scheduling, technician dispatching, and materials procurement to ensure efficient and timely job completion
  • Serve as the primary point of contact for residential and commercial clients, addressing inquiries and resolving issues to maintain high customer satisfaction
  • Follow up on open estimates, assist clients through the approval process, and apply incentives when appropriate to help close sales
  • Track project progress and lead times, ensuring materials arrive as scheduled and projects stay on timeline
  • Collaborate with management to identify workflow improvements, streamline communication, and optimize operations across both branches

Office Manager

Fall Creek Plumbing
02.2024 - 12.2024
  • Meticulously dispatching service requests, prioritizing urgent calls, and allocating resources effectively. Maintain accurate records for improved tracking and analysis.
  • Providing excellent customer service, addressing homeowners concerns promptly and professionally.
  • Provide crucial support to field teams, offering guidance on complex issues. Cultivate a positive work environment, boosting team morale and efficiency.
  • Foster seamless communication between field technicians and office staff. Coordinate schedules to maximize productivity and ensure timely job completions.
  • Communicating with vendors and suppliers on warranty problems, product recall reports, and product operating issues.
  • Collaborating on the company and departmental goals and objectives with the owner and technicians.

HVAC Operations Manager

Jake's Heating, Air, And Plumbing
08.2023 - 10.2023
  • All duties assigned from previous position within company.
  • Set up HVAC Service schedule to hit daily and monthly revenue goals.
  • Ordered all universal and OEM parts for HVAC Service.
  • Tracked and ordered all truck stock items and parts.
  • Tracked all HVAC callbacks.
  • Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns
  • Responsible for all retail lender financing. Main duties include running new applications for homeowners, training current and new employees on field financing, and filing all paperwork for current and new lenders. Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.

HVAC Installation Coordinator

Jake's Heating, Air, And Plumbing
03.2022 - 08.2023
  • First Installation Coordinator at the company. Dedicated many hours creating and building this position from the ground up for over a year. Included but not limited to creating processes, procedures, and workflows for future Installation Coordinators.
  • Set up HVAC Install schedule to hit daily and monthly revenue goals.
  • Kept detailed records of HVAC equipment sales and customer information in CRM software.
  • Ordered all equipment and parts for HVAC installations.
  • Pulled all required permits and licenses for HVAC installs.
  • Researched and filed rebate claims for homeowners and the company.
  • Registered all new warranty paperwork along with filing warranty claims on pre-existing equipment.
  • Performed required documentation for each installation and collected client signed paperwork and payments.
  • Created and entered all equipment bundles and pricing into the CRM software.
  • Followed up with customers after completed installation to assess satisfaction and resolve technical or service concerns.

Staffing Manager

Surge Staffing
07.2020 - 02.2022
  • Collaborated with 16 manufacturing managers to determine department's short and long-term hiring needs.
  • Verified and submitted approximately 250 employees timecard information for accurate and efficient payroll processing.
  • Administered pre-employment drug screens and paperwork.
  • Scheduled an average of 35 interviews weekly with potential candidates, filled out required paperwork, and prepared introduction manuals.
  • Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes, and supporting documentation

Education

Bachelor of Science - Construction Management

Indiana State University
Terre Haute, IN
06-2026

Skills

  • Requirement Gathering
  • Service Titan Administration
  • Dispatching
  • Project Scheduling
  • Operations Management
  • Inventory Management
  • Documentation management
  • Remote team management
  • Customer relations

Timeline

Project Coordinator

SureGlow Stove and Chimney
02.2025 - Current

Office Manager

Fall Creek Plumbing
02.2024 - 12.2024

HVAC Operations Manager

Jake's Heating, Air, And Plumbing
08.2023 - 10.2023

HVAC Installation Coordinator

Jake's Heating, Air, And Plumbing
03.2022 - 08.2023

Staffing Manager

Surge Staffing
07.2020 - 02.2022

Bachelor of Science - Construction Management

Indiana State University

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Sydney Knasel