Sydney Reynolds
Bedford,IN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Crane Credit Union
04.2023 - Current
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service roles to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Cross-sold bank services and products to uplift customer investments.
- Resolved customer issues through thorough dispute investigation.
- Verified customer identification and documentation for compliant transactions.
- Educated customers on the use of banking websites and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Educated and engaged customers with new bank products and services.
- Executed wire transfers, stop payments, and account transfers.
- Calculated fees due, interest, and change for customer transactions.
- Processed awide variety of retail banking transactions for personal and commercial customers.
- Received mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Investigated and resolved accounting, service, and delivery concerns.
Photographer
Sydney Mae Photography
08.2019 - Current
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Leveraged mechanical mounting systems to improve focus and image stability.
- Scheduled studio appointments to shoot wide variety of subjects.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Selected and set up appropriate props, backdrops, and lighting.
- Brainstormed ideas to create useful content for clients.
- Translated technical terminology and jargon into plain, clear language.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Key Holder
JOANN Fabrics And Crafts
12.2018 - 09.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Learned all required tasks quickly to maximize performance.
Event Photographer
Ivy Tech Community College
09.2019 - 11.2022
- Completed complex photo shoots at indoor and outdoor venues.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Customized photography strategies based on intended use and client preferences.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize the final product.
- Adjusted, modified, and networked photos using digital and computer-manipulative applications
Production Assistant Intern
Midwest Fashion Week
02.2021 - 03.2021
- Aided with shooting of Bridal commercials.
- Worked closely with production coordinator to plan Bridal projects.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
- Worked with photographers and stylists to showcase products for optimal visibility.
Floral Assistant
Bailey's Flower And Gift Shop
12.2017 - 08.2018
- Worked flexible hours across night, weekend, and holiday shifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted in deliveries
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Prepared potted plants and bouquets based on customer requirements.
Education
Associate of Applied Science - Visual Communication
Ivy Tech Community College of Indiana
Sellersburg, IN12.2022
Associate of Science - Photography
Ivy Tech Community College of Indiana
Sellersburg, IN12.2022
Certificate - Education
Ivy Tech Community College of Indiana
Bloomington, IN05.2021
Skills
- Service recommendations
- Database Management
- Service standard compliance
- Money handling abilities
- Deposit and withdrawal management
- Transaction processing
- Member relationship development
- Account updating
- Night and safe deposit procedures
- Excellent time management skills
- Adobe Photoshop
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Attention to Detail
- Retouching and color correction
- Photojournalism
- Darkroom management
- Sales expertise
- Equipment setup and maintenance
- Project Management
- Digital Photography
- Adobe Creative Suite
- Nikon d700 proficient
- Digital enhancements
- Effective writing
- Data entry proficiency
- Dispute Resolution
- Jack Henry Symitar System
- Client Confidentiality
- Financial product knowledge
- New Account Setup
- Balance Verification and Reconciliation
- Night and Safe Deposit Procedures
- Compliance, banking laws, and regulations
- Microsoft Office
- Public Relations
- Account Management
Accomplishments
- Awarded Gold in the American National Advertising Awards
- Awarded Silver in the American National Advertising Awards
- Awarded Judges Choice in the American National Advertising Awards
- 18-page spread in "Shutter Up Magazine"
- Awarded Girl Scout Silver Award
- Shown in the Whiley House Gallery
Affiliations
- Girl Scouts of America
- Mid-Rim Builders
- 501st Legion
Timeline
Member Service Representative
Crane Credit Union
04.2023 - Current
Production Assistant Intern
Midwest Fashion Week
02.2021 - 03.2021
Event Photographer
Ivy Tech Community College
09.2019 - 11.2022
Photographer
Sydney Mae Photography
08.2019 - Current
Key Holder
JOANN Fabrics And Crafts
12.2018 - 09.2023
Floral Assistant
Bailey's Flower And Gift Shop
12.2017 - 08.2018
Associate of Applied Science - Visual Communication
Ivy Tech Community College of Indiana
Associate of Science - Photography
Ivy Tech Community College of Indiana
Certificate - Education
Ivy Tech Community College of Indiana
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