Hi, I’m
SYED ABBAS PH
Chennai
Summary
With 17.5 years in the BPO industry, I specialize in operations management, team leadership, and customer satisfaction. I have led teams to achieve sales and service goals, managed high-priority projects like Tally on Mobile, and driven customer retention. My expertise includes collections oversight, tele-verification for insurance firms, and property sales lead generation. Skilled in front office management, conflict resolution, and process optimization, I excel in driving efficiency and guiding teams through change.
Overview
18
years of professional experience
Work History
AMS Comtel
Assistant Manager of Operations
12.2024 - Current
Job overview
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Altruist
Operations Assistant Manager
05.2024 - Current
Job overview
- Supervised staff and supported daily management tasks, resolved customer queries, enhanced livekeeping processes, monitored sales effectiveness, ensured accuracy in mobile app tallying, and conducted performance analysis
Taurus Bpo
Senior Team Leader
08.2023 - 04.2024
Job overview
- Guided the retention team, managed strategic campaigns, analyzed campaign effectiveness, refined retention strategies, and handled customer service issues while ensuring rigorous performance reporting
Arcis E Service PVT LTD
Senior Team Leader
08.2022 - 07.2023
Job overview
- Orchestrated staff training for collections and verification, oversaw insurance collection processes, managed tele-verification for Canara and HDFC, tracked performance, and maintained compliance
IMERGE BUSINESS SOLUTIONS
Senior Team Leader
03.2020 - 07.2022
Job overview
- Led site visit arrangements, generated property leads, managed team performance, coordinated with marketing and sales teams, and handled lead-conversion tracking
32 Dental Care Pvt ltd
Front Office Team Leader
01.2014 - 02.2020
Job overview
- Managed office staff, delivered superior customer service, oversaw daily operations, and maintained comprehensive performance reports
Firstsource Solutions Ltd
Vodafone Post-Paid & Prepaid Customer service
03.2007 - 12.2013
Job overview
- Led customer service teams, improved service procedures, tracked service metrics, and addressed complex customer queries
Education
SRM
Diploma from Electrical & Electronics Engineering
03.2007
University Overview
GPA: 90%
Skills
- Leadership
- Communication
- Problem-Solving
- Time Management
- Decision-Making
- Conflict Resolution
- Organizational Skills
- Customer Service
- Delegation
- Adaptability
- Analytical Skills
- Training and Development
- Financial Acumen
- Project Management
- Team Collaboration
Languages
Tamil
English
Hindi
Urdu
Personal Information
Date of Birth: 05/30/86
Hobbies and Interests
- Cricket
- Table Tennis
Industry
BPO
Timeline
Assistant Manager of Operations
AMS Comtel
12.2024 - Current
Operations Assistant Manager
Altruist
05.2024 - Current
Senior Team Leader
Taurus Bpo
08.2023 - 04.2024
Senior Team Leader
Arcis E Service PVT LTD
08.2022 - 07.2023
Senior Team Leader
IMERGE BUSINESS SOLUTIONS
03.2020 - 07.2022
Front Office Team Leader
32 Dental Care Pvt ltd
01.2014 - 02.2020
Vodafone Post-Paid & Prepaid Customer service
Firstsource Solutions Ltd
03.2007 - 12.2013
SRM
Diploma from Electrical & Electronics Engineering
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