Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Team LeaderTeam SupervisorTeam ManagerWork Type
Full TimeLocation Preference
HybridLocation: Bengaluru, KA, INBengaluru, KA
Open to relocation: Yes
Open To Work
Syed Abdul Junaid
Banker
Bengaluru,KA
Work Preference
Summary
Dynamic professional with a proven track record at ANZ, excelling in escalation management for Home Loans and stakeholder communication. Recognised for optimising processes through automation and enhancing team performance via effective training delivery. Adept at prioritising cases to consistently meet SLAs, ensuring high-quality outcomes in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Homeowner Escalations (Group 5)
ANZ
06.2018 - Current
- Chosen to join the Homeowner Escalation Team to handle high-risk, high-sensitivity cases and provide timely, compliant resolution for Home Loans.
- Managed end-to-end escalations from branch, business support managers, consultants, and internal departments to ensure timely resolutions and strong customer outcomes.
- Serve as a Subject Matter Expert (SME), providing guidance on processes, quality checks, and escalation handling.
- Contributed to automation initiatives (bots) to reduce manual effort and improve turnaround times.
- Created and maintained SharePoint site to centralize team SOPs, updates, and quick references, simplifying daily operations and enhancing consistency across the team.
- Delivered onboarding and upskilling sessions for team members while supporting system audits and customer data protection controls.
- Acted as Team Manager backup during peak periods to support team operations.
- Secured BUPLAS accreditation to enhance professional qualifications.
Advance Associate
Ernest and Young
Bengaluru
09.2015 - 10.2016
- Analyzed and verified service completion, supporting timely billing and invoicing activities.
- Reviewed and approved billing information from EY country offices, ensuring accuracy for tax and non-tax services.
- Prepared consolidated reports to facilitate drafting of client invoices for E&Y.
Education
BBA - Finance
Indian Academy Degree College
Bengaluru05-2015
Bachelor of Science - Secondary
St. Aloysius PU College
Bengaluru03-2012
SSLC -
Adithya English School
Bengaluru02-2010
Skills
- Escalation management
- SLA management
- Quality assurance
- Case prioritization
- Process optimization
- Continuous improvement
- Automation techniques
- Stakeholder communication
- Documentation practices
- SharePoint proficiency
- Training delivery
- Knowledge transfer
- Time management skills
- Ability to work under pressure
- Leadership coaching
- Microsoft Office Suite
Hobbies and Interests
- Sketching
- Photography
- Travelling
Languages
English
Proficient (C2)
C2
Accomplishments
Year End Award - FY 24
Timeline
Homeowner Escalations (Group 5)
ANZ
06.2018 - Current
Advance Associate
Ernest and Young
09.2015 - 10.2016
BBA - Finance
Indian Academy Degree College
Bachelor of Science - Secondary
St. Aloysius PU College
SSLC -
Adithya English School