Syed Abdul Kaleem
Hyderabad,India
Summary
Highly skilled professional with a strong foundation in communication and interpersonal skills, adept at team leadership and motivation. Demonstrates excellent time management and conflict management abilities, ensuring efficient and harmonious work environments. Proficient in Google Workspace, with a proven track record as a team player committed to achieving organisational goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer care executive
HRH Next Services Limited
Hyderabad, Telangana
2021.10 - 2022.04
- Resolving customer inquiries
- Identifying customer needs
- Forwarding and escalating inquiries to relevant individuals and departments
- Contacting customers to give them accurate resolution on their concerns
- Providing outstanding customer service
- Updating customer information as required
Admission counselor
Medvarsity Online ltd
Hyderabad
2022.05 - 2023.03
- Attending training sessions to grow knowledge of products and to develop customer service skills
- Contacting customers to give them accurate resolution on their concerns
- Forwarding and escalating inquiries to relevant individuals and departments
- Performing other duties as the need arises
- Resolving customer inquiries
- Identifying customer needs
Admission counselor
Y-Axis solutions pvt ltd
Hyderabad
2023.10 - 2024.04
- Counselling the students as per their eligibility and their requirement
- Interact with students, parents in person and assist them for overseas University admissions
- Understand the student requirement and help them in overseas University admissions
- Self-learning and development on product knowledge for providing value services to students
- Follow Systems processes and procedures as per the set criterion
Senior Service Executive
Digital global services
Hyderabad
2024.05 - 2024.11
- Resolving customer inquiries
- Identifying customer needs
- Forwarding and escalating inquiries to relevant individuals and departments
- Bookings confirmations and managing the pre-bookings
- Providing outstanding customer service
- Updating customer information as required
- Updating the CRM & excel sheet
Education
Bachelor of science - computer sicence
Osmaniadegree college
Kurnool, AP 2018.06 - 2021.05
MASTER OF BUSINESS ADMINISTRATION - Human Resource
Isl engineering college
Hyderabad, 05 2021.12 - 2023.09
Skills
- Good Communication and Interpersonal skills
- Team player
- Excellent time management
- Conflict Management
- Team leadership and motivation
- Google Workspace
Websites
Custom
- Salesforce
- Zoho
- Convox
- MS Office
Timeline
Senior Service Executive
Digital global services
2024.05 - 2024.11
Admission counselor
Y-Axis solutions pvt ltd
2023.10 - 2024.04
Admission counselor
Medvarsity Online ltd
2022.05 - 2023.03
MASTER OF BUSINESS ADMINISTRATION - Human Resource
Isl engineering college
2021.12 - 2023.09
Customer care executive
HRH Next Services Limited
2021.10 - 2022.04
Bachelor of science - computer sicence
Osmaniadegree college
2018.06 - 2021.05