Syed Abdul Kaleem
Hyderabad,India
Summary
Highly skilled professional with a strong foundation in communication and interpersonal skills, adept at team leadership and motivation. Demonstrates excellent time management and conflict management abilities, ensuring efficient and harmonious work environments. Proficient in Google Workspace, with a proven track record as a team player committed to achieving organisational goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer care executive
HRH Next Services Limited
Hyderabad, Telangana
10.2021 - 04.2022
- Resolving customer inquiries
- Identifying customer needs
- Forwarding and escalating inquiries to relevant individuals and departments
- Contacting customers to give them accurate resolution on their concerns
- Providing outstanding customer service
- Updating customer information as required
Admission counselor
Medvarsity Online ltd
Hyderabad
05.2022 - 03.2023
- Attending training sessions to grow knowledge of products and to develop customer service skills
- Contacting customers to give them accurate resolution on their concerns
- Forwarding and escalating inquiries to relevant individuals and departments
- Performing other duties as the need arises
- Resolving customer inquiries
- Identifying customer needs
Admission counselor
Y-Axis solutions pvt ltd
Hyderabad
10.2023 - 04.2024
- Counselling the students as per their eligibility and their requirement
- Interact with students, parents in person and assist them for overseas University admissions
- Understand the student requirement and help them in overseas University admissions
- Self-learning and development on product knowledge for providing value services to students
- Follow Systems processes and procedures as per the set criterion
Senior Service Executive
Digital global services
Hyderabad
05.2024 - 11.2024
- Resolving customer inquiries
- Identifying customer needs
- Forwarding and escalating inquiries to relevant individuals and departments
- Bookings confirmations and managing the pre-bookings
- Providing outstanding customer service
- Updating customer information as required
- Updating the CRM & excel sheet
Education
Bachelor of science - computer sicence
Osmaniadegree college
Kurnool, AP 06.2018 - 05.2021
MASTER OF BUSINESS ADMINISTRATION - Human Resource
Isl engineering college
Hyderabad, 05 12.2021 - 09.2023
Skills
- Good Communication and Interpersonal skills
- Team player
- Excellent time management
- Conflict Management
- Team leadership and motivation
- Google Workspace
sections.external_links.name
Custom
- Salesforce
- Zoho
- Convox
- MS Office
Timeline
Senior Service Executive
Digital global services
05.2024 - 11.2024
Admission counselor
Y-Axis solutions pvt ltd
10.2023 - 04.2024
Admission counselor
Medvarsity Online ltd
05.2022 - 03.2023
MASTER OF BUSINESS ADMINISTRATION - Human Resource
Isl engineering college
12.2021 - 09.2023
Customer care executive
HRH Next Services Limited
10.2021 - 04.2022
Bachelor of science - computer sicence
Osmaniadegree college
06.2018 - 05.2021
Similar Profiles
Rinisha RRinisha R
Team Leader at HRH Next Services LimitedTeam Leader at HRH Next Services Limited
VIBULAN SVIBULAN S
Customer Support Associate at HRH Next Services PVT. LTDCustomer Support Associate at HRH Next Services PVT. LTD
Rohan BarveRohan Barve
Customer Support at HRH Next Services Pvt LtdCustomer Support at HRH Next Services Pvt Ltd
Mohammad Minhaj AliMohammad Minhaj Ali
Business Consultant at UNIHUB ABROAD OVERSEAS CONSULTANCYBusiness Consultant at UNIHUB ABROAD OVERSEAS CONSULTANCY
MOHAMMED ARBAAZ DAD KHAN MANDOZAIMOHAMMED ARBAAZ DAD KHAN MANDOZAI
.NET Developer at Cortracker 360 IT Solutions.NET Developer at Cortracker 360 IT Solutions