Syed Abrar Ahmed
Bangalore
Summary
Dedicated candidate pursuing a meaningful career in a vibrant organization that champions lifelong learning and innovative thinking, ensuring opportunities for personal growth that coincide with organizational progress.
Overview
8
8
years of professional experience
Work History
Call Quality Analyst
LOREM IPSUM SOFTWARE PRIVATE LIMITED
08.2024 - 10.2024
- Ensuring agents correctly explain order status, billing details, and payment terms.
- Checking if agents adhere to O2C protocols (e.g., refund policies, invoice generation, payment follow-ups).
- Assessing how well agents resolve issues related to order delays, incorrect charges, or payment failures.
- Identifying recurring O2C issues from call audits (e.g., frequent billing errors).
Sales Co-worker cum Supervisor
IKEA PVT India Ltd
06.2022 - 07.2023
- Managed end-to-end Order to Cash cycle including order entry, billing, collections, and cash application.
- Capturing customer orders via POS systems (iSell & ISOM), e-commerce platforms, or mobile apps
- Validating product availability and pricing.
- Ensuring stock levels are sufficient and triggering replenishment if needed.
- Generating accurate invoices and sharing a copy digitally/physically
- Monitoring outstanding payments.
Process executive cum Auditor
Axis Bank Pvt Ltd
10.2019 - 06.2022
- Handled end-to-end O2C operations for banking products including micro loans, credit cards, and investment services.
- Utilized core banking systems (e.g., Finacle) to manage customer accounts and payment workflows.
- Automated invoice generation and reconciliation processes, reducing manual errors and improving turnaround time.
- Monitored accounts receivable and followed up on overdue payments to minimize default and NPAs.
- Supported internal and external audits by maintaining accurate documentation of O2C transactions.
Operation Trainer
ICA Edu Skills Pvt Ltd
Bangalore
08.2018 - 10.2019
Operation Trainer
Surya Wires skills Pvt Ltd
Bangalore
01.2018 - 06.2018
Operation Trainer
RuralShores Skills Academy Pvt Ltd
Bangalore
08.2016 - 08.2017
Education
B com -
Imperial college of Management
01.2013
Skills
- Proficient in MS Excel including basic formulas, data sorting, and filtering
- Communication Skills
- Time Management
- Attention to Detail
- Flexibility
Accomplishments
- Rewarded as star performer in Sales in Home furnishing department.
- Awarded as best performer in the month of Feb 2021 in Axis bank Ltd.
- Received appreciation in the form of mails from APMS (Area process managers) for meeting the target.
Languages
- English
- Hindi
- Kannada
- Telugu
- Urdu
Personal Information
- Date of Birth: 10/25/92
- Nationality: Indian
- Marital Status: Married
- Religion: Muslim
Timeline
Call Quality Analyst
LOREM IPSUM SOFTWARE PRIVATE LIMITED
08.2024 - 10.2024
Sales Co-worker cum Supervisor
IKEA PVT India Ltd
06.2022 - 07.2023
Process executive cum Auditor
Axis Bank Pvt Ltd
10.2019 - 06.2022
Operation Trainer
ICA Edu Skills Pvt Ltd
08.2018 - 10.2019
Operation Trainer
Surya Wires skills Pvt Ltd
01.2018 - 06.2018
Operation Trainer
RuralShores Skills Academy Pvt Ltd
08.2016 - 08.2017
B com -
Imperial college of Management