Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
Generic

Syed Abrar Ahmed

Bangalore

Summary

Dedicated candidate pursuing a meaningful career in a vibrant organization that champions lifelong learning and innovative thinking, ensuring opportunities for personal growth that coincide with organizational progress.

Overview

8
8
years of professional experience

Work History

Call Quality Analyst

LOREM IPSUM SOFTWARE PRIVATE LIMITED
08.2024 - 10.2024
  • Ensuring agents correctly explain order status, billing details, and payment terms.
  • Checking if agents adhere to O2C protocols (e.g., refund policies, invoice generation, payment follow-ups).
  • Assessing how well agents resolve issues related to order delays, incorrect charges, or payment failures.
  • Identifying recurring O2C issues from call audits (e.g., frequent billing errors).

Sales Co-worker cum Supervisor

IKEA PVT India Ltd
06.2022 - 07.2023
  • Managed end-to-end Order to Cash cycle including order entry, billing, collections, and cash application.
  • Capturing customer orders via POS systems (iSell & ISOM), e-commerce platforms, or mobile apps
  • Validating product availability and pricing.
  • Ensuring stock levels are sufficient and triggering replenishment if needed.
  • Generating accurate invoices and sharing a copy digitally/physically
  • Monitoring outstanding payments.

Process executive cum Auditor

Axis Bank Pvt Ltd
10.2019 - 06.2022
  • Handled end-to-end O2C operations for banking products including micro loans, credit cards, and investment services.
  • Utilized core banking systems (e.g., Finacle) to manage customer accounts and payment workflows.
  • Automated invoice generation and reconciliation processes, reducing manual errors and improving turnaround time.
  • Monitored accounts receivable and followed up on overdue payments to minimize default and NPAs.
  • Supported internal and external audits by maintaining accurate documentation of O2C transactions.

Operation Trainer

ICA Edu Skills Pvt Ltd
Bangalore
08.2018 - 10.2019

Operation Trainer

Surya Wires skills Pvt Ltd
Bangalore
01.2018 - 06.2018

Operation Trainer

RuralShores Skills Academy Pvt Ltd
Bangalore
08.2016 - 08.2017

Education

B com -

Imperial college of Management
01.2013

Skills

  • Proficient in MS Excel including basic formulas, data sorting, and filtering
  • Communication Skills
  • Time Management
  • Attention to Detail
  • Flexibility

Accomplishments

  • Rewarded as star performer in Sales in Home furnishing department.
  • Awarded as best performer in the month of Feb 2021 in Axis bank Ltd.
  • Received appreciation in the form of mails from APMS (Area process managers) for meeting the target.

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Urdu

Personal Information

  • Date of Birth: 10/25/92
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Muslim

Timeline

Call Quality Analyst

LOREM IPSUM SOFTWARE PRIVATE LIMITED
08.2024 - 10.2024

Sales Co-worker cum Supervisor

IKEA PVT India Ltd
06.2022 - 07.2023

Process executive cum Auditor

Axis Bank Pvt Ltd
10.2019 - 06.2022

Operation Trainer

ICA Edu Skills Pvt Ltd
08.2018 - 10.2019

Operation Trainer

Surya Wires skills Pvt Ltd
01.2018 - 06.2018

Operation Trainer

RuralShores Skills Academy Pvt Ltd
08.2016 - 08.2017

B com -

Imperial college of Management

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Syed Abrar Ahmed