Syed Adil Ali
Hyderabad
Summary
Investment Management Services professional experienced in investment management operations, alternative investment funds, and AML/KYC compliance. Delivered operational excellence by managing investor onboarding, subscriptions, and fund-level cash movements while enhancing process improvements and compliance standards. Focused on maintaining high client satisfaction through effective resolution of complex issues and efficient service delivery.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Investment Management Services (IMS)
Foundever
Hyderabad
09.2025 - Current
- Served as a key member of the pilot batch and currently holds the position of Senior Associate within Investment Management Services (IMS), supporting Hedge Fund and Private Equity clients across Investor Services and Fund Services operations by providing process guidance and resolving complex operational queries.
- Act as the final reviewer for key client deliverables, including capital call notices, distribution notices, contract notes, investor statements, holdings reports, audit-related reports, and confirmation letters prior to client release.
- Perform end-to-end quality reviews of investor onboarding and account maintenance activities within Insight, as well as subscriptions, redemptions, transfers, switches, and trade-related transactions, ensuring compliance with operational controls, client requirements, and quality standards.
- Monitor and review critical investor servicing activities across 30+ alternative investment funds, ensuring timely completion of deliverables and adherence to established service-level commitments.
- Review and validate fund-level cash movements, investor wire activities, and money movement transactions to ensure accurate execution and effective operational risk management.
- Partner with onshore teams, global stakeholders, and Treasury, Fund Accounting, Cash Administration, and AML/KYC and Compliance teams to resolve exceptions, manage escalations, and support business continuity.
- Contributed to process enhancement and control improvement initiatives to strengthen operational efficiency, service quality, and client experience.
AML/KYC Analyst
Foundever
Hyderabad
09.2021 - 12.2025
- Investor Operations & Transaction Processing: Executed and reviewed investor capital activities, including subscriptions, redemptions, transfers, switches, and wire payments, ensuring adherence to internal policies and client-specific procedures while meeting SLA/TAT requirements.
- AML Screening & Risk Assessment: Conducted name screening and due diligence on entities, directors, and beneficial owners; researched internal and external sources; assessed risk profiles; and supported Anti-Money Laundering (AML) and counter-terrorism risk mitigation.
- Business Verification & Regulatory Compliance: Verified business entities using European, Canadian, and North American business registries, reviewed Source of Wealth (SoW) documentation, and performed business verifications across multiple risk levels (Level 1, Level 3, and Level 5).
- Document Verification & Authentication: Reviewed and authenticated customer documents by examining security features, including holograms, Machine Readable Zones (MRZ), fonts, and laser engraving perforations, identifying potential fraudulent or falsified documents.
- Investor Data & Account Maintenance: Maintained investor master data, static data, contact details, addresses, bank account information, and wire instructions, ensuring data accuracy, completeness, and consistency across systems.
- Investor Operations & Transaction Processing: Executed and reviewed investor capital activities, including subscriptions, redemptions, transfers, switches, and wire payments, ensuring compliance with internal policies, client-specific procedures, and SLA/TAT requirements.
- Client Servicing & Stakeholder Management: Addressed client queries and operational requests, investigated transaction discrepancies, coordinated with internal teams for timely issue resolution, and conducted weekly client calls to provide updates and track action items.
- Process Improvement & Documentation: Evaluated automated monitoring processes and identified risk and control gaps, recommending improvements while developing and maintaining Standard Operating Procedures (SOPs) and training materials to enhance operational consistency.
- Core Competencies: Transfer Agency Operations, Investor Onboarding, KYC, CDD, EDD, AML Screening, Document Authentication, Business Verification, Source of Wealth Verification, Investor Static Data Management, Capital Activity Processing, Risk Assessment, Regulatory Compliance, Client Servicing, SOP Development, and Process Improvement.
Customer Service Associate
Amazon
Hyderabad
10.2020 - 04.2021
- Customer support & query resolution: Delivered prompt, professional support over calls, resolving inquiries, service requests, and complaints through effective communication and problem-solving, enhancing customer experience.
- Customer satisfaction & escalation management: Managed customer escalations with empathy, identified effective solutions, and fostered positive relationships to ensure customer retention.
- Technical Assistance & Product Knowledge: Utilized strong product knowledge to assist customers with technical issues, order tracking, and personalized recommendations, ensuring accurate and timely resolutions.
- Performance & service excellence: Met or exceeded key performance indicators (KPIs), maintained high customer satisfaction levels, and supported team efficiency through commitment to service excellence.
Customer Service Support
BluShade Box
Hyderabad
10.2019 - 09.2020
- Multi-Channel Customer Support: Managed customer inquiries and service requests across phone, email, live chat, and social media platforms, ensuring timely responses and effective issue resolution that improved customer satisfaction.
- Customer Feedback & Website Optimization: Moderated customer reviews to maintain brand reputation and supported e-commerce website improvements to enhance user experience, customer engagement, and sales growth.
- Product Listing & Content Management: Maintained and updated e-commerce product listings, including descriptions, images, and pricing, ensuring accuracy and consistency across the website.
- Customer Feedback & Website Optimization: Moderated customer reviews to uphold brand reputation and facilitated e-commerce website enhancements that improved user experience and increased customer engagement.
Education
Bachelor in Commerce - Foreign Trade
Osmania University
Hyderabad 07.2020 - 09.2023
Skills
- Investor lifecycle management
- Investor & Fund Servicing
- Investor reporting
- Fund operations
- Cash Management & Payment Processing
- Cash management systems
- AML compliance
- Process improvement
- Workflow management
- Workflow & Operations Tools: Jira, Confluence
- Investor & Fund Platforms: Insight, Investor Dashboards (IDB), Investier, Alfresco, Pexus, Adverse Media, WorldCheck
- Client relations
- Office suite proficiency
Certification
Certificate upon being the top performer of Hybrid process - Q1
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Investment Management Services (IMS)
Foundever
09.2025 - Current
AML/KYC Analyst
Foundever
09.2021 - 12.2025
Customer Service Associate
Amazon
10.2020 - 04.2021
Bachelor in Commerce - Foreign Trade
Osmania University
07.2020 - 09.2023
Customer Service Support
BluShade Box
10.2019 - 09.2020