Syed Ahmed
Bengaluru
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sr. E-suopport Officer
Intouch CX India
Benguluru
06.2022 - 08.2024
- I was responsible for handling and reviewing complex issues as part of the escalations review team.
- My role involved analyzing escalated cases, identifying the root causes of problems, and implementing effective solutions to resolve customer concerns.
- This position required strong problem-solving skills and the ability to work under pressure to ensure that critical issues were addressed promptly and effectively.
Education
MBA - Data Science And Analytrics
Jain University
Bengaluru, India08-2034
BBA - Business Administration
Sindhi Institute of Management
Benguluru, India06-2021
Skills
- Problem-solving abilities
- Report Preparation
- Excel proficiency
- SQL and Databases
- Finance
- Basic knowledge of Python
- Root Cause Analysis
Certification
- Business Analysis & Process Management
- Preparing Data for Analysis with Microsoft Excel
- Investment Risk Management
Project
- The research aimed to build a predictive model for house prices using advanced machine learning techniques. By considering various features, it provided accurate price estimates beyond location and size, benefiting homeowners and real estate professionals
References
References available upon request.
Timeline
Sr. E-suopport Officer
Intouch CX India
06.2022 - 08.2024
MBA - Data Science And Analytrics
Jain University
BBA - Business Administration
Sindhi Institute of Management
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