Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Syed Ahmed

Hyderabad

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

Dell
Hyderabad
03.2013 - Current
  • Dynamic and results-driven sales professional with over 10 years of experience in driving revenue growth and building strong client relationships. Proven track record of exceeding sales targets and delivering exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Developed new business opportunities by prospecting for leads and cold calling.

Customer Care Representative

Dell
Hyderabad
02.2011 - 08.2013
  • Resolved customer complaints promptly and professionally.
  • Provided accurate, valid, and complete information to customers.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Identified opportunities to upsell additional services when appropriate.

Education

Commerce -

Gowtham Junior College
Hyderabad
04-2010

High School Diploma -

Model Mission High School
Hyderabad
03-2008

Skills

  • Client Account Management
  • Sales Development
  • Customer Needs Assessment
  • Product Sales
  • Upselling
  • Multi-tasking strength
  • Written and oral communication skills
  • Order Processing
  • Sales expertise

Accomplishments

  • SRU champ of the Year FY17 Outbound(POS)
  • SRU champ of the Year FY18 Outbound(POS)
  • DPA Champ of the Year FY19 Outbound(POS)
  • MPC Champ of the Year FY19 Outbound(POS)
  • Key Contributor Award FY21 Outbound(POS)
  • Key Contributor Award FY22 Outbound(POS)
  • Presidents Club Award FY21



Certification

  • What is generative AI
  • Applications of AI
  • Responsible AI : Principles and Practical Applications

Timeline

Sales Associate

Dell
03.2013 - Current

Customer Care Representative

Dell
02.2011 - 08.2013

Commerce -

Gowtham Junior College

High School Diploma -

Model Mission High School

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Syed Ahmed