Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic
Syed Ahmed

Syed Ahmed

Bengaluru

Summary

Dynamic Program Manager with a proven track record in project execution and stakeholder engagement. Skilled in leading cross-functional teams and optimizing vendor negotiations to achieve strategic objectives. Results-driven professional with extensive experience in client support and relationship management. Known for enhancing operational efficiency and facilitating effective communication, contributing to successful program execution and client satisfaction. Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

11
11
years of professional experience

Work History

Program Manager

Cleartax
bangalore
03.2025 - Current
  • Developed program plans aligning with strategic objectives and stakeholder needs.
  • Coordinated cross-functional teams to ensure project milestones were met efficiently.
  • Facilitated regular meetings to track progress and address any project issues.
  • Trained and mentored junior staff in project management best practices.
  • Collaborated with external partners to align on project goals and deliverables.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Managed external client and business partner relationships.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Monitored performance metrics to ensure timely completion of tasks.
  • Negotiated contracts and agreements with vendors and suppliers.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.

Team Lead Customer Success

Cleartax
Bengaluru
12.2023 - 03.2025
  • Led team initiatives to improve operational efficiency in tax preparation processes.
  • Coordinated training sessions for new hires to elevate team performance and knowledge.
  • Managed project timelines and resources to ensure timely completion of deliverables.
  • Monitored team progress and provided constructive feedback during regular performance reviews.
  • Implemented best practices for client communication to enhance service quality and satisfaction.
  • Facilitated problem-solving sessions to address client concerns and streamline processes.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with management team to implement new work procedures or policies.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Implemented strategic plans to enhance team performance and productivity.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Led a team of 15+ individuals in achieving quarterly sales targets, exceeding goals.

Senior Customer Success Manager

Cleartax
Bengaluru
12.2021 - 11.2023

Customer Success Manager

Cleartax
Bengaluru
04.2021 - 12.2021

Sr.Customer support Executive (Corporate Engagements)

Navigers connecting services Pvt Ltd
12.2017 - 12.2020

Business Development Executive

Ola
03.2015 - 09.2016

Education

B.Com -

Surana Arts Commerce and Science College
Karnataka, India
01.2014

12th (PUC) -

Surana Arts Commerce And Science College
Karnataka, India
01.2011

Some College (No Degree) - 10th (SSLC)

St, Joseph's High School
Karnataka, India

Skills

  • Operational oversight
  • Project execution
  • Vendor coordination and delivery oversight
  • Client support and relationship management
  • Issue escalation
  • Team leadership and administration
  • Training facilitation
  • Cross-departmental collaboration
  • Global business acumen
  • Salesforce expertise
  • MS Office proficiency
  • Program management
  • Stakeholder engagement
  • Vendor negotiation
  • Resource planning
  • Customer relationship management
  • Team leadership
  • Process improvement
  • Effective communication
  • Problem solving
  • Training and mentoring
  • Performance monitoring
  • Conflict resolution
  • Onboarding and training
  • Program leadership
  • Cross-functional team leadership
  • Remote team management
  • KPI tracking
  • Scope management
  • Team leadership and direction
  • Work delegation

Languages

  • English
  • Kannada
  • Hindi

Websites

Timeline

Program Manager

Cleartax
03.2025 - Current

Team Lead Customer Success

Cleartax
12.2023 - 03.2025

Senior Customer Success Manager

Cleartax
12.2021 - 11.2023

Customer Success Manager

Cleartax
04.2021 - 12.2021

Sr.Customer support Executive (Corporate Engagements)

Navigers connecting services Pvt Ltd
12.2017 - 12.2020

Business Development Executive

Ola
03.2015 - 09.2016

B.Com -

Surana Arts Commerce and Science College

12th (PUC) -

Surana Arts Commerce And Science College

Some College (No Degree) - 10th (SSLC)

St, Joseph's High School

Similar Profiles

CREATE PROFILE
Syed Ahmed