SYED AKHTAR

• Led and accomplished D2G and Rightshoring Transitions within established timeframes.
• Monitored and analyzed business performance to identify areas of improvement and worked with Managers to implement the remedial tasks
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Spearheaded continuous improvement efforts within the organization by analyzing trends in project transitions and suggesting strategic adjustments as needed. Got the 3+ Project certification of effieciency and Process Simplification
• Established strong relationships with stakeholders involved in the transition process to facilitate collaboration and problemsolving.
• Mentored junior team members on transition management best practices, increasing overall team efficiency and effectiveness.
• Devised and executed meticulous training programs that eased new employees into their roles quickly and efficiently during project transitions.
• Developed solutions to address complex issues and operational gaps.
• Led teams of analysts to evaluate, plan and execute projects.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
• Mentored employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with Process Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Enhanced employee productivity through regular training sessions and performance evaluations.
• Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
• Streamlined operations by implementing efficient workflow processes and procedures. Got the ~ 3 Certified Lean and Yellow Belt Projects

Plan Administration: Providing End to End Support to Client & Customer on Defined Benefit Pension Related Requests (Benefit Calculation, Trust Processing, HRIS, Payroll Processing, Website Troubleshooting, Beneficiary Set Up etc).

Benefit Calculation and Processing: Calculate and process pension benefits for plan participants, including retirement, disability, and survivor benefits. Ensure accuracy and timeliness in benefit calculations and payments.

Successful Rightshoring Transition, Played instrumental role in mentoring and team member's development and learning. Contributed Record Number (25+ Certified ideas in just 2 Years) of Process improvement ideas to streamline the process and gained the efficiency.

• Communicating with the clients regarding the deliverables & SLAs and resolving any issues or escalations
• Handling the Pension Calculation request from PSR via Siebel or web query and provide the estimate and final calculations
• Handling trustee extract process
• Handling the queries of participant regarding the pension calculation
• Consulting the actuary for specialized calculations approval
• Mentoring new resources by providing them live training
• Reviewing and circulating the updates to team members
• Updating exception trackers and auditing the exception's work orders to ensure quality
• Handling offshore QCA Calls to improve the process
• Cross-Trained various people in different verticals
• Team Leading
• Interacting with the clients for Queries resolution through calls.

Handling Retirement Calculation Requests, Screening monthly data changes and pay loads. Manual Retirement Packet Creation and Mailing Preparation.

Dealt the Endorsement Requests for Property and Casualty Insurance Policy Coverage. Worked on the underwriting tools for premium calculation for insurance coverage changes. Content Pricing Calculation for Property lost or theft claim coverage.

Provided Sales and after Sales support to Policy Bazaar customers with supporting on claims or any policy related changes/renewals/coverage changes etc.