Python
Syed Akram
Scrum Master
Hyderabad,India
Summary
Pivotal Management Executive offering over 17 years of experience driving growth and profit margins through Projects & Organizational Management, maintaining client relationships and in implementing successful & aggressive management strategies. Motivating highly galvanized teams to produce significant bottom-line results. Distinguished background in recruiting and developing “A Players” to drive revenue and profit margins. Adept at designing and executing effective managerial strategies to optimize service delivery. Exemplary communicator with the passion and drive, needed to cultivate and foster professional and profitable relationships while maintaining trust.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Scrum Master
SimTek Systems
Hyderabad, Telangana
03.2017 - Current
- As Scrum Master practiced and implemented key functions of Agile like Mentoring team, delegating activities, Collaborating with Product Owner and team, optimizing value flow, removing impediments, leading Sprint planning and reviews, managing Product backlog, maintaining and reporting timelines, ensuring that project is on track, DSM etc.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Worked to provide continuous improvement for product development lifecycle, realizing 18% reduction in errors.
- Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
Project Manager
STPL
Lagos, Lagos
02.2016 - 12.2021
- As Project Manager practiced and implemented key functions of project management like planning, defining scope, estimation, resource management and delivery as per specified time frame. Led teams involving complex software development for broad range of functions including Vendor Management system, Inventory management system, School Management Systems etc. Technologies used were:- .NET MVC and PHP. Coached and Transitioned teams from waterfall methodology to Agile.
- Fostered relationships with vendors to promote positive working relationships
- Reined in project costs while meeting key milestones
- Developed and initiated projects, managed costs, and monitored performance
- Headed project teams specializing in design and launch activities
- Modified and directed project plans to meet organizational needs
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Boosted revenues by coordinating and executing projects and growing inventory diversity
- Identified, reviewed and applied policies and procedures
- Achieved project deadlines by coordinating with contractors to manage performance
- Drove team success through shared vision and recognition of quality performance
- Was also instrumental in bidding and transitioning projects worth around 50M.
Project Controller
CSC
Hyderabad, Telangana
10.2013 - 02.2016
- As Program Control assisted Project and Program Managers and implemented resource optimization to ensure that projects and programs confirm deliverable constraints.
- Validated project and employment information and completed manual adjustments to financial data
- Reported regularly to managers on project budget, progress and technical problems
- Maintained open communication by presenting regular updates on project status to customers
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Exceeded goals through effective task prioritization and great work ethic
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Maintained energy and enthusiasm in fast -paced environment
- Participated in team -building activities to enhance working relationships
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions
Workforce Manager
Tech Mahindra
Hyderabad, Telangana
11.2011 - 10.2013
- As Manager (WFM) was responsible for forecasting call volumes, scheduling, SLA management, upgrading, designing & creating data base and managing data on SQL server.
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality
- Liaised between multiple business divisions to improve communications
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Reduced process gaps while supervising employees to achieve optimal productivity
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
- Discovered and resolved complex employee issues that affected management and business decisions
- Retained 100% protocol on management tools and procedural accuracy
Data Analyst
Dell International Services
Hyderabad, Telangana
11.2005 - 11.2011
- As Data Analyst in process engineering was responsible for creating and publishing various process critical reports thus helping and influencing management in taking timely and critical decisions.
- Identified and documented detailed business rules and use cases based on requirements analysis
- Researched and resolved issues regarding integrity of data flow into databases
- Developed tables, views and materialized views using SQL
- Coordinated statistical data analysis, design and information flow
- Participated in requirements meetings and data mapping sessions to understand business needs
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Recommended data standardization and usage for protection of data integrity
- Compiled, evaluated and reviewed engineered data for internal system
- Created and improved intelligence resources to facilitate consistent data management strategies
- Produced monthly reports using advanced Excel spreadsheet functions
Education
Advanced Diploma in Managment - Finance
ICFAI
Hyderabad 10.2007 - 02.2010
Bachelor of Commerce - Commerce
Osmania University
Hyderabad 03.2003 - 11.2005
Skills
Project Management
Scrum Methodology
Waterfall methodology
Planning and Coordination
Development team trainings
Risk identification
Risk mitigation planning
Documentation Management
Reporting template development
Problem-Solving
Google Workspace
Customer interaction
Public speaking
Quality assurance
Interpersonal Communication
Teamwork and Collaboration
Accomplishments
- Developed and delivered customized ERP solutions on SaaS platform involving Vendor Management system, Inventory management system and School Management System, resulting in a surge of profits of the organization by 22.3%.
- Implemented Project Management techniques and strategies to increase project profit margin by 13%.
- While with WFM achieved benchmarking the business metrics at 95%, an all-time high achievement in the history of the process. Also was instrumental in getting line of business (LOB) added to the existing portfolio of the services.
- While with Dell was part of several high performing six-sigma project teams.
Software
Java
JavaScript
JSP
MySQL
HTML
CSS
Net
C
Certification
PMP
Timeline
Scrum Master
SimTek Systems
03.2017 - Current
CSM
10-2016
Project Manager
STPL
02.2016 - 12.2021
Project Controller
CSC
10.2013 - 02.2016
PMP
03-2013
Workforce Manager
Tech Mahindra
11.2011 - 10.2013
Advanced Diploma in Managment - Finance
ICFAI
10.2007 - 02.2010
Data Analyst
Dell International Services
11.2005 - 11.2011
Bachelor of Commerce - Commerce
Osmania University
03.2003 - 11.2005