Syed Ali
Bodh Gaya
Summary
Dynamic Hotel Front Desk Receptionist from Hotel Tokyo Vihar, adept in Reservation Management and delivering exceptional customer service. Achieved high repeat guest rates by leveraging problem-solving skills and multilingual proficiency. Excelled in upselling, significantly contributing to revenue growth. Expert in guest relations, ensuring satisfaction and enhancing hotel reputation.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Receptionist
Hotel Tokyo Vihar
06.2007 - 07.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Education
High School Diploma -
Scholars Home
Dehradun, IndiaManava Bharati India International School
Mussoorie, IndiaBachelor of Arts -
University of Delhi
New Delhi, IndiaSkills
- Reservation Management
- Professional Appearance
- Multilingual Proficiency
- Microsoft Office
- Guest Relations
- Customer Service
- Computer Skills
- Hospitality services
- Problem-Solving
- Front Desk Management
- Phone and Email Etiquette
- Problem-solving skills
- Reservations
- Guest Reception
- Staff Supervision
painting, traveling
like to paint in free time. like to travel when pocket is full
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Thai
Beginner (A1)
Russian
Beginner (A1)
Timeline
Hotel Front Desk Receptionist
Hotel Tokyo Vihar
06.2007 - 07.2019
High School Diploma -
Scholars Home
Manava Bharati India International School
Bachelor of Arts -
University of Delhi
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