SYED AFNUR ALI
DUBAI (UNITED ARAB EMIRATES) & INDIA ,ASSAM,United Arab Emirates
Summary
With solid foundation in customer service and team leadership, consistently ensure guests receive exceptional dining experiences. Skilled in managing staff, resolving issues quickly, and maintaining welcoming atmosphere. Proficient in multitasking and communication, fostering smooth operations and guest satisfaction. Eager to bring positive attitude and adaptability to enhance restaurant success.
Capable Head Waiter with strong background in delivering exceptional dining experiences. Skilled in managing staff, overseeing operations, and ensuring top-notch customer service. Proven ability to handle high-pressure situations with grace and efficiency. Committed to maintaining high standards and fostering welcoming atmosphere for guests.
Hospitality professional with focus on ensuring exceptional customer service and smooth dining operations. Adept at managing staff, coordinating seating arrangements, and addressing guest concerns swiftly. Prioritises team collaboration and maintaining high standards in food presentation and service quality.
Gifted individual with superior people skills and appreciation for great wine and cocktails. Knowledgeable in food allergies, sensitivities and intolerances. Pursing part-time Head Waiter position with seasonal establishment.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Head Waiter
MSC
Genoa , Italy
06.2025 - 02.2026
Waiter
MSC
Barcelona , spain
07.2024 - 03.2025
- Suggested menu items and related beverages matching guest preferences.
- Communicated anticipated wait times and kitchen delays to enhance customer experience.
- Analysed customer feedback to strategically adjust service offerings and enhance staff training programmes.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Anticipate and address guest needs to enhance dining experience and service quality.
Waiter
MSC
London , United Kingdom
08.2023 - 04.2024
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Advised on menu options based on allergies and preferences.
- Greeted new customers and offered immediate seating assistance.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Food and Beverage Assistant Manager
SVG
DUBAI, United Arab Emirates
12.2019 - 07.2023
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.etc.
Food and Beverage Supervisor
ROCK BOTTOM CAFE &BAR
Dubai , United Arab Emirates
01.2015 - 11.2019
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Ran operations successfully according to industry best practices and owner standards.
- Resolved escalated customer complaints with diplomacy, ensuring swift and agreeable solutions.
- Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.
- Spearheaded collaborative efforts with marketing team to promote special offers and events, enhancing footfall and sales.
Food and Beverage Supervisor
Intercontinental Abu Dhabi
Abu Dhabi , United Arab Emirates
02.2012 - 12.2014
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Worked with directors to come up with marketing campaigns to meet sales targets.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Oversaw restaurant finances from payroll to budgets and expenses to ensure accurate financial management.
RESTAURENT CASINO SUPERVISOR
Ocean hotel /Neo majestic hotel
Dubai , United Arab Emirates
01.2010 - 02.2012
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers and offered immediate seating assistance.
Waiter
Sun village/shiva oasis /casino royal
Goa , India
09.2008 - 01.2010
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Performed additional tasks to keep dining room running smoothly.
Education
Higher National Diploma - Arts
MSHM (Metro politian school of hotel management)
Guwahati 01.2008 - 01.2010
Bachelor of Arts - Arts
Guwahatit university
Guwahati 01.2005 - 12.2007
Skills
- Table service
- Food hygiene standards
- Teamwork
- Listening attentively
- Customer Service
- Guest relations
- Quick problem solving
- Patience under pressure ETC
Languages
English
Proficient
C2
Spanish
Upper intermediate
B2
Italian
Upper intermediate
B2
Portuguese
Upper Intermediate
B2
French
Intermediate
B1
Arabic
Advanced
C1
Hindi
Advanced
C1
Assamese
Proficient
C2
Hobby and interests
- Playing billiards with business improvement discussion
- Playing chess ♟️/tennis / football and cricket
Additional Information
- Andrew Matthews Phone: 00971585499189 Email: Andrew@someplaceelse.bar
- Maître D- RAFFAELE D ESPOSITO Phone +393393214055 Italy,
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of company growth.
- Coordinated more than 100 special public and private events.
- Improved social media network reviews by successfully handling customer complaints and implementing monthly staff training.
- Oversaw programme to reduce paper waste, resulting in €100%savings per year.
Affiliations
- Member, team work Union
- Member, multi nationals Committee
- Member, Institution of mshm
Certification
- Chartered Bachelors of Arts
- Good and beverage certified
- Level best awarded
Timeline
Head Waiter
MSC
06.2025 - 02.2026
Waiter
MSC
07.2024 - 03.2025
Waiter
MSC
08.2023 - 04.2024
Food and Beverage Assistant Manager
SVG
12.2019 - 07.2023
Food and Beverage Supervisor
ROCK BOTTOM CAFE &BAR
01.2015 - 11.2019
Food and Beverage Supervisor
Intercontinental Abu Dhabi
02.2012 - 12.2014
RESTAURENT CASINO SUPERVISOR
Ocean hotel /Neo majestic hotel
01.2010 - 02.2012
Waiter
Sun village/shiva oasis /casino royal
09.2008 - 01.2010
Higher National Diploma - Arts
MSHM (Metro politian school of hotel management)
01.2008 - 01.2010
Bachelor of Arts - Arts
Guwahatit university
01.2005 - 12.2007