Summary
Overview
Work History
Education
Skills
Timeline
Generic
Syed Awadh Hamza

Syed Awadh Hamza

Senior Recruiting Coordinator
Hyderabad

Summary

Professional with proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to work seamlessly with cross-functional teams. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.

Overview

6
6
years of professional experience

Work History

Senior Associate Recruiting Services

Amazon Development Centre India Pvt. Ltd.
08.2022 - 11.2023
  • Partnered with the staffing function to source resumes and schedule interviews as requested.
  • Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meetings, secured meeting spaces.
  • Reached out to the candidate and asked them for their availability in order to schedule interviews.
  • Performed reference checks for candidates during the final interview stage.
  • Worked with different recruiters from India and North America.
  • Prioritized tasks and communicated to the candidates in a timely manner.
  • Maintained comprehensive and accurate reports on various activities such as employee training and career progression.
  • Participated in feedback meetings with hiring managers post interviews.
  • Solved business challenges by participating in HR projects and cross-functional team initiatives.
  • Displayed integrity and discretion in dealing with sensitive information and ensured data privacy at all times.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Screened job applications of candidates and took necessary actions based on the hiring criteria.

Senior FinOps Analyst - AR (AWS)

Amazon Development Centre India Pvt. Ltd.
02.2022 - 06.2022
  • Followed-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
  • Maintained detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
  • Collaborated with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
  • Monitored high-risk accounts and ensure timely escalation of challenges to management.
  • Continually looked at ways to improve the customer experience.
  • Assisted in streamlining and improving the accounts receivable process by identifying areas of improvement.
  • Met the monthly productivity goals.
  • Reconciled complex accounts and had excellent attention to detail.

ERC Senior Associate / HR Assistant

Amazon Development Centre India Pvt. Ltd.
02.2021 - 06.2021
  • Helped Amazon North American employees with HR activities over the call.
  • Solved their attendance issues.
  • Solved their pay issues.
  • Solved their insurance/benefits issues.
  • Received & logged all queries received via calls.
  • Responded to enquiries regarding policies and programs including benefits, attendance, payroll deductions etc, via calls.
  • Adhered to defined processes and ensure delivery in accordance with set quality standards.
  • Possessed thorough knowledge of policies & processes for multiple customer groups.
  • Ensured the service level is achieved at all times.
  • Displayed integrity discretion in dealing with sensitive information and ensure data privacy at all times.
  • Took ownership for query resolution and individual metrics.

Analyst

Deloitte Support Services India Private Limited.
12.2019 - 01.2021
  • Created account and opportunity information on CRM tool.
  • Communicated with the engagement team via e-mails and skype calls.
  • Created of WBS (Work Breakdown Structure) codes on SAP tool.
  • Liased between different teams to gather information and worked accordingly.
  • Worked on special projects and adhoc requests whenever required.
  • Completed ad-hoc tasks on time and paid much attention to urgent requests.
  • Made entry of detail information into CRM which would help in WBS creation.
  • Performed background and conflict checks.

Customer Service Associate

Amazon Development Centre India Pvt. Ltd.
08.2017 - 10.2019
  • Started professional career as a Customer Service Associate (email) for UK customers.
  • Got upskilled to Chats and MessageUs (MU) within 9 months of joining the organization based on performance.
  • Became an SME within 13 months of joining the organization.
  • Guided the newly hired Team Managers as an SME with the process knowledge.
  • Ensured that the deliverable to the customer adhere to quality standards.
  • Led a team of 12 as an acting Team Manager.

Education

Bachelor Of Commerce -

Bhavans Vivekananda Degree College
Hyderabad
06.2017

Skills

Attention to detail

Customer Service

Recruiting

Team Management

Ability to multi-task

Excellent communication skills

Flexible

Goal-oriented

Positive attitude

Can work well individually or as part of a team

Proficient typing skills

Proficient in MS office tool and CRM

Ability to work without supervision

Good team player

Timeline

Senior Associate Recruiting Services

Amazon Development Centre India Pvt. Ltd.
08.2022 - 11.2023

Senior FinOps Analyst - AR (AWS)

Amazon Development Centre India Pvt. Ltd.
02.2022 - 06.2022

ERC Senior Associate / HR Assistant

Amazon Development Centre India Pvt. Ltd.
02.2021 - 06.2021

Analyst

Deloitte Support Services India Private Limited.
12.2019 - 01.2021

Customer Service Associate

Amazon Development Centre India Pvt. Ltd.
08.2017 - 10.2019

Bachelor Of Commerce -

Bhavans Vivekananda Degree College

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Syed Awadh HamzaSenior Recruiting Coordinator