Seasoned General Manager with a proven track record at Sanaa Cash & Carry Supermarket, enhancing operational efficiency and market growth. Expert in leading cross-functional teams to surpass sales targets and implement cost-saving measures. Skilled in advertising and supervision, I've driven significant improvements in customer service and profitability.
Overview
31
31
years of professional experience
Work History
General Manager - Operations
Sanaa Cash & Carry Supermarket
Malawli
09.2024 - 11.2024
Overseeing the day-to-day operations of the supermarket, ensuring adherence to company policies, quality standards, and customer satisfaction
Driving operational excellence by managing key performance indicators, store layout optimization, inventory control, and staff productivity
Leading cross-functional teams to achieve sales targets, operational goals, and maintain profitability
Implementing cost control measures, improving supply chain efficiencies, and ensuring smooth operations across all departments
Managing recruitment, training, and development programs for staff to enhance performance and customer service quality
Reporting directly to the Board of Directors on operational outcomes, strategies for growth, and market insights
Operations Manager - South Zone
H.M. Leisure, H.M. Groups Amoeba
Bangalore
11.2005 - 08.2024
Manage retail operations across major malls in the South Zone, ensuring profitability and operational efficiency within company and brand guidelines
Conduct comprehensive sales analysis with Store Supervisors, devising corrective action plans to enhance performance
Oversee store operations, stock management, employee recruitment, and development, ensuring alignment with organizational objectives
Develop and implement visual merchandising strategies, maintain store standards, and ensure high levels of customer service
Lead communication efforts, providing regular updates to Store Supervisors and organizing meetings with the CEO to review business plans
Oversee store opening processes, from concept design to launch, ensuring timely and cost-effective execution
Participate in strategic meetings, offering insights and solutions to improve sales and operational performance across the region
Restaurant Manager
Sbarro Italian Delicatessen
04.2004 - 01.2005
Company Overview: Abu Dhabi National Hotel (ADNH Compass)
Supervised restaurant operations, ensuring high-quality food and beverage service, meeting sales targets, and improving profitability
Implemented operational procedures, health and safety standards, and staff training to maintain a high level of customer satisfaction
Managed inventory, sales forecasting, and cost control measures, leading to improved operational efficiency
Abu Dhabi National Hotel (ADNH Compass)
Executive Sales (Corporate Segment)
Fresh & Honest Café Ltd
Bangalore
08.2001 - 04.2004
Developed and executed marketing strategies for the corporate segment, focusing on increasing sales, brand awareness, and market penetration
Managed client relationships, negotiated contracts, and executed promotional activities to drive growth in the Bangalore corporate market
Worked closely with the sales and marketing team to streamline workflows and enhance team productivity
Unit Manager & Duty Manager
Al-Musbah Establishment
Jeddah
10.1993 - 06.2001
Managed operations across multiple restaurant outlets at King Abdulaziz International Airport, ensuring high-quality service and operational efficiency
Oversaw food safety and hygiene standards, managed staff schedules, and led training sessions to ensure operational consistency
Conducted regular audits, monitored sales performance, and ensured adherence to budgetary constraints and operational guidelines
Education
B.Com -
Skills
Advertising and marketing
Sales
Branding
Market growth
Supervision and training
Marketing
Knowledgeandcompetencies
In-depth understanding of local market dynamics and consumer behavior in the retail and foodservice industries.
Expertise in sales, marketing, and business development strategies, with a focus on profitability and customer satisfaction.
Exceptional leadership, interpersonal, and decision-making skills with a customer-centric approach.
High competency in inventory management, visual merchandising, and store operations.
Father'sname
Fakruddin
Skypeid
hmlsouthoperationhead/syedbellary47
Languages
English
Hindi
Kannada
Urdu
Arabic
Hobbies and Interests
Reading books
Traveling
Specializedtraining
Proficient in MS Office (Excel, Word, PowerPoint)
Strong analytical, problem-solving, leadership, and communication skills