Summary
Overview
Work History
Education
Skills
Conclusion
Personal Information
Languages
Timeline
Generic

Syed Dastagir

Hyderabad

Summary

Dynamic IT professional with extensive experience at Harsco India, excelling in Office 365 and Active Directory management. Proven track record in optimizing IT infrastructure, enhancing connectivity, and delivering exceptional user support. Known for strong communication abilities, driving effective collaboration across teams.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist II

Enviri India Services Private Limited
Hyderabad
01.2022 - Current
  • Handle technical support tickets, incidents, and service requests via ServiceNow, phone, email, and chat
  • Provide access to shared mailboxes, drives, and distribution lists
  • Configure and manage Multi-Factor Authentication (MFA), including resets and security actions
  • Manage user accounts in Active Directory, including creation, password resets, and account unlocks
  • Support Microsoft Intune for device enrollment, policy configuration, remote wipe, and passcode resets
  • Install and troubleshoot SCCM clients; support software deployment and updates
  • Administer Office 365 and Exchange Online, including mailbox creation, license assignment, and email troubleshooting
  • Resolve issues related to the Office 365 suite (Outlook, OneDrive, Teams, etc.)
  • Provide BitLocker support, including recovery key access and encryption troubleshooting
  • Administer and support printers; onboard, configure, monitor, and troubleshoot printing devices
  • Deliver ongoing support for Oracle-related issues and communicate with relevant users

IT Analyst

Harsco India Private Limited
Hyderabad
07.2019 - 12.2022
  • Delivered technical support across Office 365, Active Directory, Intune, and SCCM. Managed user accounts, MFA, mailbox access, device policies, and resolved hardware/software issues.
  • Provided support to end-users in troubleshooting application issues.
  • Responsible for IT equipment budget planning, liaising with service providers for procurement, and overseeing the end-to-end process, including the preparation of AFIs, purchase requests, and tracking of equipment delivery to ensure timely fulfillment.
  • Provided training to end users on how to use newly deployed systems/apps effectively.
  • Identified areas for improvement in existing IT infrastructure and proposed optimization strategies, including the upgrade of internet links across multiple business sites—achieving enhanced connectivity, improved performance, and cost savings.
  • Conducted site visits to remote business locations for major incident resolution, project implementation, and addressing IT challenges; collaborated with stakeholders to understand requirements and identify opportunities for system enhancements.

Education

Bachelor of Engineering - Information Technology

Deccan College of Engineering and Technology
Hyderabad
07-2018

Intermediate -

Narayana Junior College
Hyderabad
04-2014

S.S.C -

Springfields School
Hyderabad
04-2012

Skills

  • High level of expertise in desktop support
  • Hands-on experience with Office 365 apps for user support, configuration, and issue resolution
  • Hands-on experience with ServiceNow ITSM modules, including Incident, Change, and Problem Management
  • Skilled in using SCCM for software deployment, patching, and client troubleshooting
  • Experienced with Exchange Admin Center for mailbox management, distribution groups, and shared mailbox configurations
  • Well-versed in Microsoft Intune for user device provisioning, compliance policies, and remote actions
  • Hands-on experience with Microsoft 365 Admin Center for tenant-level administration and support
  • Managing the IT inventory and ticketing via ServiceNow CMDB and Asset Tiger
  • In-depth knowledge of Active Directory services in an enterprise-wide network
  • Setup and manage the GSIP/VOIP for UK/US DID using Grandstream UCM 6510
  • Cisco devices - routers, switches, WAPs
  • Using remote management tools like Zoho, TeamViewer, Dameware, and AnyConnect
  • Excellent oral and written communication skills
  • Proficient in Microsoft Azure administration

Conclusion

I hereby declare that the information furnished is true to the best of my knowledge

Personal Information

  • Passport number: P8308657
  • Father's name: Syed Khaisar
  • Date of birth: 02/14/1996
  • Gender: Male
  • Nationality: Indian

Languages

English, Hindi
First Language

Timeline

Technical Support Specialist II

Enviri India Services Private Limited
01.2022 - Current

IT Analyst

Harsco India Private Limited
07.2019 - 12.2022

Bachelor of Engineering - Information Technology

Deccan College of Engineering and Technology

Intermediate -

Narayana Junior College

S.S.C -

Springfields School

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Syed Dastagir