SYED FAHAD
Bangalore
Summary
Seasoned Senior Instructional Designer with comprehensive background in developing and implementing complex learning programs. Brings strength in designing engaging, learner-centric curriculum while incorporating the latest educational technology tools. Consistently delivers high-quality instructional materials that enhance learning experiences and improve performance outcomes. Demonstrates strong leadership qualities and collaborative skills, fostering productive relationships with stakeholders.
Overview
21
21
years of professional experience
Work History
Sr. Associated (Sr. Instructional Designer)
Cognizant Technology Solutions
10.2021 - Current
- Collaborating with SMEs and identifying target audience's training needs and building effective training solutions
- Creating engaging learning activities and compelling training content aligned to business goals and performance objectives
- Applying tested learning design theories, best practices and methods optimally to create and nurture a robust learning ecosystem
- Defining learning solutions, working on RFPs, RFIs, PoCs, and design notes
- Participating in business development initiatives and client pitch/walkthroughs
- Led End-to-End Learning Solution Execution
- Collaborated with client teams to understand business challenges and learner needs, driving learning solutions from conceptualization through design, development, and implementation.
- Designed Instructionally Sound Learning Strategies
- Applied deep expertise in instructional design to develop ILTs, WBTs, and blended learning interventions, aligning with learner profiles and evaluation methodologies.
- Developed High-Impact Training Content
- Directed content creation processes including requirement analysis, content structuring, storyboarding, and assessment design to ensure engaging and effective learning experiences.
- Ensured Quality and Design Excellence
- Conducted detailed reviews of courseware and storyboards, upholding rigorous quality standards and instructional design principles throughout the development lifecycle.
- Provided Team Leadership and Mentorship
- Served as senior design lead, identifying competency gaps within the instructional design team and mentoring members to elevate performance and output quality.
- Managed Client Relationships and Cross-Functional Collaboration
- Maintained strong client engagement through clear communication and project coordination, while working closely with graphic design and programming teams to deliver cohesive learning solutions.
Service Delivery - Lead
Dexler Information Solutions Pvt. Ltd.
04.2019 - 09.2021
- Serve as the lead point of contact for all customer account management matters
- Lead the service/project delivery team and oversee deliverable at all stages of the delivery process
- Ensure the timely and successful delivery of solutions according to customer needs and objectives
- Assess RFQs, prepare quotes, negotiate contracts and close agreements to maximize profits
- Build and maintain positive and long-lasting client relationships
- Assess customer feedback and responsible to establish, improve, and refine services to ensure great customer experience
- Estimating, negotiating and agreeing budgets and timescales with clients and managers
- Identify customer needs and oversee service delivery within the business context
- Maintain tracker for all projects and forecast/track key account metrics
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Manage conflict and ensuring the team's processes and tasks are carried out efficiently
- Responsible for building partnerships and liaising with cross-functional teams to determine the company's services, delivery criteria, and solutions for issues that may arise
- Liaising with vendors and freelancers when need arises for projects
- Collaborate with sales team to identify and grow opportunities within territory
Instructional Designer
Dexler Information Solutions Pvt. Ltd.
04.2016 - 03.2019
- Structured authoring of the e-learning courseware by deciding OST, audio transcript, animation landscape, and screen layout.
- Storyboard for interactive, scenario-based eLearning content (definitions, explanations, scenarios, examples, knowledge check, and simulation slides) - ADDIE model
- Publishing DITA output for asset development and localization
- Create TOC, Style sheets, Templates, and Post Assessment Questions
- Liaison and mentor content developers, instructional designers, and graphic designers
- Work on multilingual/localization/globalization courses for SAP e-learning using English courses as source
AVS-Lead
Dexler Information Solutions Pvt. Ltd.
02.2013 - 03.2016
- Identify and research potential new vendors regularly for voice-overs, translations, and interpretations
- Evaluate and negotiate pricing with vendors to secure the most advantageous terms
- Defining and monitoring SLAs and create vendor contracts
- Devise and employ fruitful sourcing strategies
- Finalize details of orders and deliveries
- Monitor service performance and metrics
- Ensure Dexler service objectives are being met
- Ensure that vendor service commitments are being met
- Ensure that vendors pricing commitments match agreed upon pricing
- Issuance of purchase orders and tracking invoice payments
Senior QA
Superior Global Solutions Pvt. Ltd.
10.2010 - 02.2013
- Edit reports to ensure that client ready deliverables are error-free.
- Regular calls with the Account / Quality Managers at Production Centers to ensure the client updates are communicated all across the board through mails/calls.
- Orientation of new account/clients to the team.
- Analyze P-center’s weekly / monthly performance and construct a consolidated report.
Quality Analyst (Sr. QA3)
Cbay Systems India Pvt. Ltd.
10.2008 - 09.2010
- Have to send educative feedback mails to the P-center regarding quality and formatting issues.
- Have to generate markup analysis from the client.
- Have to edit the client ready transcripts and ensure that 99% accurate files are uploaded from my desk.
- Transcribe the medical reports and summaries.
Medical Language Specialist / Proof Reader
Fore Transcriptions Pvt. Ltd.
06.2004 - 09.2008
- Have to proofread (edit) the files that have already been transcribed by the transcriptionists.
- Have to make sure that 98.5% accurate files are uploaded from my desk.
Education
PG Diploma - Entrepreneurship
Annamalai University
01.2012
Bachelor of Science - SMCs
Brindavan College (Formerly National First Grade College)
01.2004
Skills
- Blended learning
- E-learning authoring
- Client engagement
- Cross-functional collaboration
- Communication skills
- Team leadership
- SCORM compliance
- Blended learning solutions
- Learning management systems
- E-learning strategies
- Microlearning development
- Adult learning theory
- Storyboarding
- Assessment design
- E-learning design
- Curriculum development
- Learning strategies
- Content development
Skill Sets
Good understanding and experience of complete e-Learning/content development lifecycle, Proven track record of maintaining a positive client-vendor relationship, Excellent team management skills and mentorship, Instructional design skills and knowledge of ID principles, Sound knowledge of e-learning technologies, products, quality standards, SCORM, CMS and LMS, Strong knowledge of web-based XML editing tools like Arbortext, Oxygen and Xopus, Vendor evaluation and service procurement skills, Client facing, presentation and negotiation skills, Excellent proofreading/copy-editing skills (UK & US), Articulate Storyline, Rise, Evolve, SAP Enable Now, Captivate, What Fix, DitaWorks, Xopus, Arbortext, Oxygen Editor, MS Office, Google Workspace, Citrix, Exceed
Disclaimer
I hereby declare that the above provided particulars are true to the best of my knowledge and belief.
Introduction
An enthusiastic and detail-oriented instructional designer with excellent communication skills. Highly adept in creating and maintaining curricula used to train employees. Collaborates well with clients, SMEs, and teams. Good track record of leading small-medium sized projects and attaining customer delight. Employers have acknowledged the ability to lead in a manner that’s professional and helps achieve organizational improvements. Works independently and/or in a team. Trustworthy, strong planner, and problem-solver who readily adapts to change.
Personal Information
- Father's Name: Syed Abdul Kaleem
- Date of Birth: 11/16/82
- Nationality: Indian
Languages
English
First Language
Urdu
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Timeline
Sr. Associated (Sr. Instructional Designer)
Cognizant Technology Solutions
10.2021 - Current
Service Delivery - Lead
Dexler Information Solutions Pvt. Ltd.
04.2019 - 09.2021
Instructional Designer
Dexler Information Solutions Pvt. Ltd.
04.2016 - 03.2019
AVS-Lead
Dexler Information Solutions Pvt. Ltd.
02.2013 - 03.2016
Senior QA
Superior Global Solutions Pvt. Ltd.
10.2010 - 02.2013
Quality Analyst (Sr. QA3)
Cbay Systems India Pvt. Ltd.
10.2008 - 09.2010
Medical Language Specialist / Proof Reader
Fore Transcriptions Pvt. Ltd.
06.2004 - 09.2008
PG Diploma - Entrepreneurship
Annamalai University
Bachelor of Science - SMCs
Brindavan College (Formerly National First Grade College)