Syed Faisal

Excellent written and verbal communication skills

• Negotiation skills
• Proficiency with ATS software
• Proficiency with Microsoft Office
• Organizational skills
• Analytical skills
• Interpersonal skills
• Critical thinking skills.

• Maintained scheduling for main branch to keep shifts appropriately staffed Composed professional business correspondence, emails, meetings notes and other documents
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Organized spaces, materials and catering support for internal and client-focused meetings Achieved specific team objectives and collection activity
• Integrated logistic systems into company processes to improve operations and manage work orders and price changes
• Maintained office supplies and equipment to support team productivity
• Supervised eight administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
• Coordinated two meetings per fortnight by reserving conference rooms and sending electronic meeting invitations to participants.

• Handled 70-80 calls per day to address customer inquiries and concerns
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Maintained excellent attendance record, consistently arriving to work on time
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Conducted research, gathered information from multiple sources and presented results maintained energy and enthusiasm in fast-paced environment
• Exceeded goals through effective task prioritization and great work ethic Increased customer satisfaction by resolving issues.

• Provided excellent customer service to resolve customer complaints in a timely manner
• Gathered customer feedback through surveys and used the data to improve customer service
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
• Answered inbound calls, chats and emails to facilitate customer service
• Demonstrated excellent communication skills in resolving product and consumer complaints
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Provided primary customer support to internal and external customers
• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Processed customer adjustments to maintain financial accounts
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Resolved associate, tool and service delivery issues reveal