SYED FAIZAN
Business Operations Head
Hyderabad
Summary
Experienced operations manager and skilled leader with over 25 years of experience. Applies exceptional planning and problem-solving abilities to improve business plans and daily activities. Driven by results and resilient in team development, process improvement, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
27
27
years of professional experience
1996
1996
years of post-secondary education
Work History
Business Operations Head
PeopleTech Group
01.2024 - Current
- Oversee end-to-end recruitment processes for a global IT consulting and services firm.
- Collaborate with hiring managers to identify current and future hiring needs.
- Drive improvements in candidate experience and time-to-hire metrics.
- Implement technology-driven recruitment strategies to source top talent effectively.
- Develop employee engagement programs and initiatives to enhance retention.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Director Business Operations / Co-owner
Ethos Services
01.2022 - 12.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Established foundational processes for business operations.
Director -Talent Acquisition
Reliable Software Resources Inc.
10.2012 - 10.2021
- Company Overview: Reliable Software Resources Inc (RSRI) is a Michigan based software technology consulting organization founded 12+ years ago with an unyielding dedication to developing strong relationships with its clients and it's people. RSRI searches out, hires, and retains the best software professionals in the business. Much of the firm’s attraction and retention is based on it's reputation of doing the right thing for both clients and employees.
- Report directly to the CEO. Responsible for building a world class Talent Acquisition team and process from the ground up.
- Function as a strategic leader and Project Manager governing all things related to Talent Acquisition/Management, on-boarding, workforce planning, workforce improvement, compensation evaluations Vendor selection/management, employment branding, employee value proposition, Interview guides and ATS systems administration.
- Strategic Consulting, including business plan, Talent Acquisition & Sales strategy development.
- Responded to RFPs and won vendorship awards for several State Gov and Federal contracts resulting in more than $1000/hr profit margin
- Hired, coached and developed new teams of recruiters.
- Across the board metric increases in Candidate and Hiring Manager customer satisfaction.
- Drove 'average time to fill' from 65 days to 24 days.
- Set department structure and rules of engagement around how the Talent Acquisition resources will be distributed and leveraged across the organization.
- Renegotiated Vendor Services contracts (ATS, Background / Drug screening Vendor, Sourcing Vendors), and Chartered numerous RFPs for additional Talent Acquisition services.
- Rolled out the first Talent Acquisition Service Level Agreement in company history.
- Developed and rolled out Employee Engagement surveys.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Business Operations Manager
SmartWorks, LLC
02.2009 - 02.2012
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Fostered a positive work environment that supported employee engagement and retention.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Negotiated with vendors to secure better pricing and terms, leading to improved profit margins.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Program Manager
Materials Software System Inc
06.2007 - 02.2009
- Company Overview: Client: Estes Express Lines (Richmond, Virginia)
- Enhancement and Maintenance of AS/400 Applications.
- Obtaining a thorough grasp of the business process being followed in the project environment.
- Extracting the Business Requirements from the end users keeping in mind their need for the application, Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business management and technical management.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified the data exchange between the various engines and preparing detailed Data Flow diagrams.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Provided input and reviewed the Testing Scenarios, Test Cases and done UAT.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Duties included coordinating schedules and activities, and tracking progress and results.
- Leveraged project management processes and tools to define and execute projects.
- Coordinate all IT projects and ensures company resources are utilized appropriately.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Compile project status reports, coordinate project schedules, manage project meetings, and identify and resolves technical problems.
- Identify and analyze systems requirements and define project scope, requirement, and deliverables.
- Coordinate project activities and ensures all project phases are documented appropriately.
- Client: Estes Express Lines (Richmond, Virginia)
Manager - Business Operations
Materials Software System
03.2003 - 05.2007
- Directed operations, including HR responsibility of MSSI, a software development and IT consulting firm with 60 +employees.
- Developed an organization structure, established required positions and created job descriptions.
- Installed and implemented a Recruiting Management software system.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Negotiated contracts, selected vendors, prepared and placed purchase orders for Computer Hardware.
- Recruited highly qualified IT professionals.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Technical Recruiter
Ace Technologies
02.2000 - 12.2002
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Sourced and selected applicants for technical positions within company.
- Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Utilized various online and offline sources to find talented technical candidates and prepare for screening process.
- Maintained accurate records of all recruitment activities and provided regular updates to stakeholders on progress towards hiring goals.
- Championed diversity initiatives in the workplace through inclusive recruitment practices that promoted equal opportunities for all candidates.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
- Streamlined recruitment processes, leading to significant reduction in time-to-hire across all departments.
- Enhanced recruitment strategies by incorporating data analytics, leading to more informed decision-making.
Programmer Analyst
Ace Technologies
09.1998 - 01.2000
- Client: Scottsdale Insurance Co. - Scottsdale, Arizona
- Title: System Analyst
- Client: Baxter Healthcare, - Deerfield, Illinois
- Title: AS400 Quality Analyst
- Contractor - Keane USA
- Client: Conseco Life Insurance CO. - Duncan, Oklahoma
- Title: System Analyst
- Client: NEW HOLLAND North America INC.- New Holland, PA.
- Title: Programmer/Analyst
Education
MBA -
OU
Executive Education Programme - HR Analytics
Indian Institute of Management Rohtak
Certified Lean Six Sigma Green Belt - undefined
VarSigma
Skills
Diverse location talent acquisition
Business performance tracking
Applicant tracking system optimization
Client relationship management
Digital recruitment strategies
Business intelligence reporting
Establishing strategic partnerships
Immigration application support
Virtual team coordination
Negotiation skills
e-Recruiting and HRIS integration
Database development and management
Prompt Engineering
Operations management
Problem-solving
Customer service
Performance monitoring
KPI tracking
Performance reporting
Operational efficiency
Data analysis
Operations monitoring
Team leadership
Organizational management
Process improvement
Decision-making
Business planning
Planning and implementation
Customer retention
Management
Strategic planning
Workflow optimization
Client relationships
Performance management
Incidents management
Staff training
Customer relationship management (CRM)
Project management
Employee motivation
Document control
Change management
Negotiation
Data evaluation
Performance evaluations
Process improvement strategies
Contract management
Employee relations and conflict resolution
Vendor sourcing
Budgeting and forecasting
Goal setting
Cost reduction
Policies and procedures implementation
Complex problems analysis
Process improvements
Invoice processing
Risk management
Contract negotiation
Cross-functional collaboration
Business administration
Project planning and development
Solutions development
Continuous improvements
Resource coordination
Strategic partnerships
Business process re-engineering
Timeline
Business Operations Head
PeopleTech Group
01.2024 - Current
Director Business Operations / Co-owner
Ethos Services
01.2022 - 12.2023
Director -Talent Acquisition
Reliable Software Resources Inc.
10.2012 - 10.2021
Business Operations Manager
SmartWorks, LLC
02.2009 - 02.2012
Program Manager
Materials Software System Inc
06.2007 - 02.2009
Manager - Business Operations
Materials Software System
03.2003 - 05.2007
Technical Recruiter
Ace Technologies
02.2000 - 12.2002
Programmer Analyst
Ace Technologies
09.1998 - 01.2000
Executive Education Programme - HR Analytics
Indian Institute of Management Rohtak
Certified Lean Six Sigma Green Belt - undefined
VarSigma
MBA -
OU