SYED FAIZAN
Senior Sales Manager
Bengaluru,KA
Summary
A hard-working Sales Manager with over thirteen years of experience providing professional service at Developer. I have received the Hospitality Skill Certification for Developers the Head Sales Manager position at Developer, where my skills and knowledge can be leveraged to offer customers the highest quality of service.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Senior Sales Manager
Reliaable Developers
2 2024 - Current
- Define sales, channel and go-to-market for product assigned which are aligned under my team
- Identify, recruit and enable channel and solutions partners; conduct regular solutions and sales updates, etc
- Initial and conduct joint account planning sessions with partners; plan and execute joint end users demand generation activities with partners
- Build a strong base of end-user networks for business opportunities and requirements
- Be the sales champion for assigned product solutions among selected high-touch accounts; establish sales development plan targeting business and technical decision markers; plan and execute quarterly target account activities
- Develop quarterly marketing plan to achieve demand generation and pipeline target
- Plan and execute solutions and services led strategy to grow services revenue
- Strong client focus including pre and post-sales services for long-term wealth retention
- Liaising between customers and the company for up-to-date status of service, pricing, and new product release launches
Sales Manager
Jones Lang La Salle Inc (JLL)
07.2023 - 02.2024
- Responsible for ensuring that key productivity metrics like attempted calls, connected calls, follow-ups, and meetings are achieved
- Responsible to assess the lead pipeline and prioritize call tasks, accordingly, ultimately ensuring that the active leads bucket is fully utilized
- Take responsibility for real-time call management to ensure the hygiene of input metrics
- Reach out to prospective customers based on the lead given to you; strictly following SLAs
- Briefly communicate about the company and understand the scope of every project
- Follow-up with the leads to get floor plans, locations and complete fetching project details, ensure that proposals are presented on time, and gather feedback from customers on proposals
- Evaluate employee performance and provide additional coaching and support as needed
- Negotiation and mediation skills are necessary in finding opportunities to resolve conflicts efficiently and favorably
- Strong client focus including pre and post-sales services for long-term wealth retention
- Liaising between customers and the company for up-to-date service, pricing, and new product release launches
- Establishing, maintaining and expanding your customer base
Sales Manager
Metro expert Real Estate Advisor
02.2020 - 07.2023
- Responsible for ensuring that key productivity metrics like attempted calls, connected calls, follow-ups, and meetings are achieved
- Responsible to assess the lead pipeline and prioritize call tasks, accordingly, ultimately ensuring that the active leads bucket is fully utilized
- Take responsibility for real-time call management to ensure the hygiene of input metrics
- Reach out to prospective customers based on the lead given to you; strictly following SLAs
- Briefly communicate about the company and understand the scope of every project
- Follow-up with the leads to get floor plans, locations and complete fetching project details, ensure that proposals are presented on time, and gather feedback from customers on proposals
- Evaluate employee performance and provide additional coaching and support as needed
- Negotiation and mediation skills are necessary in finding opportunities to resolve conflicts efficiently and favorably
- Strong client focus including pre and post-sales services for long-term wealth retention
- Liaising between customers and the company for up-to-date service, pricing, and new product release launches
- Establishing, maintaining and expanding your customer base
Operation Manager
Garuda Online
04.2017 - 01.2020
- Company Overview: Wholesale FMCG & Grocery
- Setting up new grocery warehouse B2B operations from 1.85 square feet with modern technologies (Selective Racking and Pallet Locations)
- Inventory setup category quality issues & GRN related issues by interacting with procurement team for further closure
- Plan and monitor the day-to-day running of business to ensure hassle-free process
- Alert customers regarding upcoming sales events and promotions
- Supporting all functions of the business to work together for hassle-free workflow
- Responsible as a point of contact for the retail customer regarding any product/merchandise related issues
- Laying down the roadmap for new account acquisition for the city and ensuring its execution
- Familiarity with all business functions including HR, operational performance reporting, finance & supply chain
- Wholesale FMCG & Grocery
KAM and Warehouse Incharge
Safexpress Private Limited
02.2012 - 03.2017
- Company Overview: Logistics
- Heading responsibility of inventory management and demand management
- Responsible for Inventory & delivery target set by the company and to work towards lean inventory management through the basic principles of lean manufacturing
- Drive efficiency in inventory management for better AOA (Attempt on arrival), AIFOT (Attempt in full on time) & DIFOT (Delivery in full on time)
- Analyzing data to monitor performance and plan improvements and demand
- Logistics
Assistant Team Leader
Aegis BPO Service Ltd
02.2008 - 01.2012
- Company Overview: International Call Center-NRI Process
- Coordinating with team and handling customer inquiries both telephonically and email
- Generating daily reports detailing metrics such as call times and satisfaction ratings
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Earned management trust by serving as key holder
- Documented all customer inquiries and comments thoroughly and quickly
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- International Call Center-NRI Process
Education
B.Com -
St. Joseph College
01.2009 - 01.2010
PUC - undefined
Al Ameen College
01.2007 - 01.2008
SSLC - undefined
Priya Darshini High School
01.2004 - 01.2005
Skills
Project Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Telugu
Beginner (A1)
Disclaimer
I solemnly declare that all the above-furnished information is free from error to the best of my knowledge and belief.
Timeline
Sales Manager
Jones Lang La Salle Inc (JLL)
07.2023 - 02.2024
Sales Manager
Metro expert Real Estate Advisor
02.2020 - 07.2023
Operation Manager
Garuda Online
04.2017 - 01.2020
KAM and Warehouse Incharge
Safexpress Private Limited
02.2012 - 03.2017
B.Com -
St. Joseph College
01.2009 - 01.2010
Assistant Team Leader
Aegis BPO Service Ltd
02.2008 - 01.2012
PUC - undefined
Al Ameen College
01.2007 - 01.2008
SSLC - undefined
Priya Darshini High School
01.2004 - 01.2005
Senior Sales Manager
Reliaable Developers
2 2024 - Current
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