Salesforce
Syed Faraz
Bengaluru,KA
Summary
Dynamic leader with a proven track record at Netradyne, adept in CRM proficiency and exceptional in fostering teamwork and collaboration. Spearheaded initiatives that significantly enhanced operational efficiency and sales outcomes. Known for strategic sales planning and a robust ability to negotiate, ensuring substantial business growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
SDR Team Lead
Netradyne
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
SMB Account Executive
Netradyne
11.2022 - 12.2023
- Top Performer for AY 2023
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Met sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Business Development Lead
Zetwerk
12.2021 - 09.2022
- Negotiated contracts and closed sales with new and existing clients.
- Developed business pipeline using cold and warm techniques.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Implemented CRM software from scratch for the Textile Business Unit.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Business Development Manager
Reflexions Interiors
09.2019 - 11.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Senior Customer Service Representative
AJIO.com
05.2018 - 03.2019
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Handled Escalations effectively, providing satisfactory resolutions to customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Representative
AJIO.com
11.2017 - 04.2018
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor of Computer Applications - Computer Applications
Jain University
Bengaluru05.2025
Skills
- Performance monitoring
- Regulatory Compliance
- Schedule Management
- Production Monitoring
- Pipeline Management
- CRM proficiency
- Account planning
- Sales Presentations
- Territory Management
- Sales strategy development
- Teamwork and Collaboration
- Sales Techniques
Software
MS Office
Salesloft
Zoominfo
Linkedin Sales Navigator
Lusha
Apolloio
Crunchbase
Hubspot
Outreach
Timeline
SDR Team Lead
Netradyne
01.2024 - Current
SMB Account Executive
Netradyne
11.2022 - 12.2023
Business Development Lead
Zetwerk
12.2021 - 09.2022
Business Development Manager
Reflexions Interiors
09.2019 - 11.2021
Senior Customer Service Representative
AJIO.com
05.2018 - 03.2019
Customer Service Representative
AJIO.com
11.2017 - 04.2018
Bachelor of Computer Applications - Computer Applications
Jain University
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