Syed Faraz

Gallagher is a leading global insurance brokerage, risk management, and consulting firm, founded in 1927, with a strong commitment to helping clients face their future with confidence. Specializes in retail and wholesale P&C brokerage, alternative risk transfer, employee benefit consulting, and claims management.

• Responsible for working on commercial and property packages from different lines of business.
• Pilot batch with CSO.30 with the role of SSM (Service Support Manager) interacting with CSM (Client Services Manager) and supporting them.
• Act as the primary point of contact for the branch, providing comprehensive support.
• Participate in renewal review meetings alongside the Producer, CSM, and sales team.
• Support a team of 7 to 15 Client Service Managers at the branch.
• Take proactive measures to initiate pre- and post-renewal activities promptly.
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion.
• Collaborate with the branch to identify time-consuming activities that can be offshore to the service center.

WNS is a leading business process management company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led solutions with clients.

• Senior Associate, Operations for the Claims Department under Aviva Insurance for 3 years.
• Responsible for working on 'No Claims Bonus' for property claims and general insurance, providing NCD based on their claim status, helping the customer to create, verify, and maintain the claim.
• Top performer for the past three months in a team of 30 associates, with a stack rank below 10.
• Cross-trained on multiple products, and trained new joinees, and got them certified.