Playing Cricket
Syed Haris
Information Technology (IT)
Bengaluru
Summary
Dynamic Technical Lead at Concentrix with a proven track record in enhancing customer satisfaction and team performance. Skilled in Microsoft Office and problem-solving, I foster collaboration and drive continuous improvement initiatives. Recognized for mentoring junior staff and implementing effective training programs, I thrive in fast-paced environments while maintaining strong client relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Terchnical Lead (Microsoft Office System)
Concentrix
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Escalation Engineer (Microsoft Office System)
Concentrix
07.2022 - 08.2024
- Served as a subject matter expert in key technology areas, providing guidance and expertise to colleagues and clients alike.
- Implemented monitoring tools to proactively identify potential issues, reducing the number of escalations received by the team.
- Established strong relationships with key stakeholders, fostering trust and collaboration across departments.
- Led cross-functional teams to address critical system outages, minimizing downtime and customer impact.
- Delivered training sessions on new products and technologies, ensuring team members were well-equipped to handle emerging issues.
- Championed a culture of continuous improvement within the team, leading process optimization initiatives that increased efficiency levels.
- Provided exceptional customer service while resolving difficult situations diplomatically, maintaining client loyalty during challenging circumstances.
- Created knowledge base articles for common issues, enabling quicker resolutions for customers and support staff.
- Participated in weekly review meetings with senior management, reporting on key metrics related to escalation handling performance.
- Enhanced customer satisfaction by promptly addressing and resolving escalated technical issues.
- Developed troubleshooting guides for the team to efficiently diagnose and resolve complex technical problems.
- Researched and identified solutions to technical problems.
Subject Matter Expert (Microsoft Outlook In-App)
Concentrix
06.2021 - 07.2022
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Installed, configured, and monitored new system features based on user needs.
Support-Seniro Engineer (Microsoft Outlook In-App)
Concentrix
06.2019 - 07.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Support Engineer (Microsoft Office Technical)
Concentrix
04.2017 - 06.2019
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
Education
Bachelor in Engineering - Information Science
KNSIT (Affiliated With VTU)
Bengaluru, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Multitasking
Microsoft Word
Organization and time management
Interests
Playing Table Tennis
Travelling
Foodie
Timeline
Terchnical Lead (Microsoft Office System)
Concentrix
09.2024 - Current
Escalation Engineer (Microsoft Office System)
Concentrix
07.2022 - 08.2024
Subject Matter Expert (Microsoft Outlook In-App)
Concentrix
06.2021 - 07.2022
Support-Seniro Engineer (Microsoft Outlook In-App)
Concentrix
06.2019 - 07.2021
Support Engineer (Microsoft Office Technical)
Concentrix
04.2017 - 06.2019
Bachelor in Engineering - Information Science
KNSIT (Affiliated With VTU)
04.2001 -