Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Syed Haris

Syed Haris

Information Technology (IT)
Bengaluru

Summary

Dynamic Technical Lead at Concentrix with a proven track record in enhancing customer satisfaction and team performance. Skilled in Microsoft Office and problem-solving, I foster collaboration and drive continuous improvement initiatives. Recognized for mentoring junior staff and implementing effective training programs, I thrive in fast-paced environments while maintaining strong client relationships.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Terchnical Lead (Microsoft Office System)

Concentrix
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.

Escalation Engineer (Microsoft Office System)

Concentrix
07.2022 - 08.2024
  • Served as a subject matter expert in key technology areas, providing guidance and expertise to colleagues and clients alike.
  • Implemented monitoring tools to proactively identify potential issues, reducing the number of escalations received by the team.
  • Established strong relationships with key stakeholders, fostering trust and collaboration across departments.
  • Led cross-functional teams to address critical system outages, minimizing downtime and customer impact.
  • Delivered training sessions on new products and technologies, ensuring team members were well-equipped to handle emerging issues.
  • Championed a culture of continuous improvement within the team, leading process optimization initiatives that increased efficiency levels.
  • Provided exceptional customer service while resolving difficult situations diplomatically, maintaining client loyalty during challenging circumstances.
  • Created knowledge base articles for common issues, enabling quicker resolutions for customers and support staff.
  • Participated in weekly review meetings with senior management, reporting on key metrics related to escalation handling performance.
  • Enhanced customer satisfaction by promptly addressing and resolving escalated technical issues.
  • Developed troubleshooting guides for the team to efficiently diagnose and resolve complex technical problems.
  • Researched and identified solutions to technical problems.

Subject Matter Expert (Microsoft Outlook In-App)

Concentrix
06.2021 - 07.2022
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Installed, configured, and monitored new system features based on user needs.

Support-Seniro Engineer (Microsoft Outlook In-App)

Concentrix
06.2019 - 07.2021
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Wrote, reviewed and edited technical document in accordance with template requirements.

Support Engineer (Microsoft Office Technical)

Concentrix
04.2017 - 06.2019
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.

Education

Bachelor in Engineering - Information Science

KNSIT (Affiliated With VTU)
Bengaluru, India
04.2001 -

Skills

Friendly, positive attitude

Interests

Playing Cricket

Playing Table Tennis

Travelling

Foodie

Timeline

Terchnical Lead (Microsoft Office System)

Concentrix
09.2024 - Current

Escalation Engineer (Microsoft Office System)

Concentrix
07.2022 - 08.2024

Subject Matter Expert (Microsoft Outlook In-App)

Concentrix
06.2021 - 07.2022

Support-Seniro Engineer (Microsoft Outlook In-App)

Concentrix
06.2019 - 07.2021

Support Engineer (Microsoft Office Technical)

Concentrix
04.2017 - 06.2019

Bachelor in Engineering - Information Science

KNSIT (Affiliated With VTU)
04.2001 -

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Syed HarisInformation Technology (IT)