Syed Hussain
Bengaluru
Summary
Hardworking and dedicated Technical Support Engineer with over 2 years of experience specializing in HP laptops and desktops. Recognized as a top performer for consistently exceeding performance goals. Known for being a fast learner and skilled problem solver, with a strong commitment to team growth and collaboration. Highly helpful and customer-focused, able to diagnose and resolve complex technical issues efficiently while maintaining excellent communication with customers and colleagues.
Passionate about leveraging technical expertise and teamwork to drive organizational success and deliver exceptional support experiences.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
HP
BENGALURU
03.2023 - 06.2025
- Provided technical support for customer inquiries via phone and chat.
- Diagnosed software and hardware issues for various HP products.
- Collaborated with engineering teams to resolve complex technical problems.
- Documented troubleshooting procedures in internal knowledge base.
- Trained new team members on support processes and tools.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Analyzed customer feedback to develop targeted improvements in technical support services.
Project Manager
We Dote Design LLP
BENGALURU
09.2021 - 12.2022
- Led project timelines and coordinated tasks among team members.
- Facilitated client meetings to gather requirements and provide updates.
- Monitored project progress and adjusted schedules as needed.
- Managed budgets and tracked expenses throughout projects.
- Developed and maintained project plans, timelines, and budgets.
Education
BBA - Business Administration
Presidency College
Bengaluru08-2022
2nd PUC - SEBA
Presidency College
Bengaluru 03-2019
High School - Commerce
Presidency School
Bengaluru 05-2017
Skills
- Technical support
- Remote desktop support
- Software diagnostics
- Network troubleshooting
- Team collaboration
- Problem solving
- Feedback analysis
- Technical training
- Call documentation
- Short and long-term planning
- Customer support
- Windows OS support
Languages
English
First Language
Urdu
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
KANNADA
Beginner
A1
Accomplishments
- Recognized as a top performer for consistently exceeding performance goals and delivering exceptional technical support at HP
Volunteer
ASHIANA OLD AGE HOME
- Assisted elderly residents with daily activities and provided companionship.
- Organized events and recreational activities to improve residents’ well-being.
- Supported staff with administrative tasks and community outreach programs.
Hobbies
- Bike rides
- Gym and fitness activities
- Volunteering and community service
Timeline
Technical Support Engineer
HP
03.2023 - 06.2025
Project Manager
We Dote Design LLP
09.2021 - 12.2022
BBA - Business Administration
Presidency College
2nd PUC - SEBA
Presidency College
High School - Commerce
Presidency School
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