Dynamic professional with a proven track record at dnata, Emirates Group, excelling in operations management and team leadership. Skilled in problem-solving and Microsoft Excel, I implemented process improvements that enhanced efficiency and accuracy in flight operations. Adept at cross-team collaboration, ensuring seamless communication and stakeholder alignment.
•Approve AR invoices and resolve billing and pricing discrepancies
•Closing Monthly, Bi-Weekly and Weekly Invoices on time
•Maintain the system with accurate configurations, flight schedules and Master Price List (MPL)
•Develop Excel-based dashboards for real-time performance tracking
•Implement process improvements and automation tools to enhance operational efficiency
•Coordinate with AR, pricing, Data , and commercial teams for aligned execution
•Train and onboard new team members to ensure procedural consistency
•Kept stakeholders informed with weekly updates on flight operations, sales performance and invoicing status to ensure alignment and transparency
Problem Solving
Time Management
Communication Skills
Public Speaking
Conflict Resolution
Team Work
Customer Engagement
Decision Making
Microsoft Excel
Team Leadership
Operations Management
Passenger Service
Cross Team Collaboration
Najm Award SC04652
The Emirates Group – Reward and Recognition Programme
Received the Najm Award in recognition of consistent support and collaboration across teams. Acknowledged for being a reliable point of contact for resolving operational issues swiftly and effectively, contributing to seamless team performance and cross-functional efficiency.
Six Sigma White Belt (Emirates Airlines)
Six Sigma White Belt (Emirates Airlines)
IATA Airport Ramp Services