Syed Ibrahim
Chennai
Summary
Results-driven Data Analyst & Supply Chain Specialist with expertise in data analytics, inventory management, predictive analytics, and business intelligence. Skilled in SQL, Power BI, Tableau, and Advanced Excel, with a proven track record in demand forecasting, workflow automation, and optimizing supply chain processes. Adept at transforming raw data into actionable business insights and supporting strategic decision-making. Experienced in KPI tracking, stakeholder collaboration, and enhancing operational efficiency. Passionate about leveraging analytics to drive business growth, reduce costs, and optimize performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst
TechndTees
Chennai
07.2024 - Current
- Collaborated with cross-functional teams to gather and analyze data requirements, ensuring 100% alignment with business objectives
- Extracted, cleaned, and processed large datasets using SQL and Excel, reducing data inconsistencies by 30%
- Developed 10+ interactive dashboards in Power BI and Tableau, increasing cross-departmental visibility and data-driven decision-making efficiency by 30%
- Automated high-volume recurring reports, reducing manual workload by 40% and enhancing report generation speed by 2x
- Presented actionable insights in a structured and readable format, leading to a 15% improvement in executive decision-making speed
- Developed and optimized SQL queries to improve database performance, reducing query execution time by 25%
- Ensured data accuracy and consistency across systems, reducing reporting errors by 20%
- Translated complex data findings into executive-friendly reports, leading to a 15% faster strategic decision-making process for leadership
Central Inventory Manager
Twin Health
Chennai
01.2019 - 06.2024
- Inventory Optimization & Control: Reduced shrinkage by 15%, saving Rs 15 lakhs annually through optimal stock management
- Data-Driven Demand Forecasting: Leveraged SQL, Excel, Tableau, and Power BI to enhance demand forecasting, inventory visibility, and procurement
- Supplier & Vendor Negotiation: Achieved Rs 5 lakh annual savings through strategic procurement deals
- Supply Chain Efficiency: Improved logistics, reducing lead times by 20% and enhancing order fulfillment accuracy
- Automated Inventory Tracking: Developed automated systems, cutting manual errors and improving SLA adherence
- Compliance & Risk Management: Conducted audits to ensure compliance and mitigate inventory discrepancies
- Customer Data Analysis: Aligned inventory with customer demand, boosting retention by 10%
- Cross-Functional Collaboration: Worked with teams to align inventory strategies with business goals
- Process Improvement & SOPs: Created SOPs to reduce customer complaints by 40%
- KPI Monitoring & SLA Adherence: Monitored KPIs for inventory turnover, supplier performance, and SLA resolution
- Procurement & Cost Reduction: Streamlined procurement workflows, reducing excess inventory and cutting costs
- Technology & ERP Integration: Enhanced ERP systems to improve inventory visibility
- Real-Time Inventory Insights: Delivered real-time reports and dashboards to stakeholders
- Customer Satisfaction & SLA Optimization: Reduced SLA resolution times by 25%, increasing customer satisfaction by 20%
- Performance Analysis & Reporting: Generated reports for senior management, driving data-informed decisions and improved supply chain strategies
Technical Support Engineer
Twin Health
Chennai
01.2018 - 12.2018
- Resolved 92% of technical queries within SLA, ensuring customer satisfaction and reducing downtime
- Delivered exceptional customer support by addressing technical supply chain queries via email and phone
- Created comprehensive user documentation to enhance understanding of product features and supply chain workflows
- Developed automated scripts to streamline routine troubleshooting tasks, reducing resolution time by 15 hours weekly
- Authored comprehensive user guides and FAQs, increasing end-user productivity by 20% and reducing support ticket flow by 10%
- Delivered training sessions for end users and internal teams, enhancing technical proficiency and product adoption
- Utilized tools like Zendesk, Jira, and monitoring platforms to manage and track technical support cases effectively
- Collaborated with sales and customer success teams to provide technical insights, contributing to client retention and upselling opportunities
- Analyzed support ticket trends to identify recurring issues and recommend long-term solutions, reducing ticket volume by 10%
Education
MBA - Data Science
Swiss School of Business and Management (SSBM)
03.2026
B-Tech - Electronics and Communication Engineering
PRIST University
01.2022
High School Diploma -
MRAC, Tamil Nadu Advanced Technical Training Institute
Chennai06.2017
Skills
- Data Mining and Cleaning
- Predictive Analytics
- Business Intelligence (BI)
- Data Visualization
- Statistical Analysis
- Stakeholder Communication
- Requirements Gathering
- Process Optimization
- KPI Tracking
- Project Management
- Predictive Modeling
- Database Management
- SQL
- Power BI
- Tableau
- Advanced Excel
- MySQL
- Excel
- Inventory Control
- Supply Chain Optimization
- Data Analysis
- Forecasting Demand Trends
- ERP Systems
- Vendor Contract Negotiation
- Cost Efficiency Strategies
- Procurement
- Logistics
- Process Automation
- KPI Monitoring
- Compliance
- SLA Management
- Customer Success
- SOP Development
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Communication
- Team Collaboration
- Time Management
- Critical Thinking
- Adaptability
- Stakeholder Management
Accomplishments
- Increased reporting efficiency by 40% by automating recurring SQL queries, reducing manual work.
- Optimized data workflows, cutting report turnaround time by 30% through process automation.
- Improved forecasting accuracy by 25%, minimizing demand fluctuations and stockouts.
- Developed 10+ interactive dashboards in Power BI & Tableau, enhancing business insights for leadership.
- Reduced data inconsistencies by 30% using SQL-based data cleansing techniques.
- Reduced operational costs by 30% through strategic vendor negotiations and fee optimizations.
- Implemented an inventory software system, improving tracking and reducing shrinkage by 20%.
- Achieved annual cost savings of Rs 3 lakhs by automating underutilized processes.
- Developed supply chain incident tracking reports, reducing SLA resolution times by 25%.
- Enhanced forecasting accuracy through advanced data analysis, improving demand planning and reducing stockouts.
Additional Information
Proficient with tools such as Zendesk, Jira, and Snowflake., Demonstrated ability to synthesize quantitative data for executive summaries and strategic reporting., Experienced in leading cross-functional teams to achieve organizational goals., Familiar with supply chain forecasting tools and demand planning processes., Process Optimization: Data Cleaning, ETL, Workflow Automation, Data Visualization: Power BI, Tableau, Excel, Programming & Querying: SQL, Python (Pandas, NumPy), Stakeholder Collaboration: Requirement Gathering, Presenting Insights, Cross-Team Coordination
Certification
- Advanced Certification in Data Science and AI, CCE IIT Madras
- Data Visualization for Everyone, DataCamp
- Introduction to SQL, DataCamp
- MySQL for Data Analytics and Business Intelligence, Udemy
- Databases and SQL for Data Science, IBM
- MySQL, Guvi
Timeline
Data Analyst
TechndTees
07.2024 - Current
Central Inventory Manager
Twin Health
01.2019 - 06.2024
Technical Support Engineer
Twin Health
01.2018 - 12.2018
MBA - Data Science
Swiss School of Business and Management (SSBM)
B-Tech - Electronics and Communication Engineering
PRIST University
High School Diploma -
MRAC, Tamil Nadu Advanced Technical Training Institute
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