Syed Ibrahim
Hyderabad
Summary
Experienced computer technician with 12+ years of hands-on experience diagnosing, repairing, and maintaining hardware and software components. Proficient in troubleshooting complex issues and implementing effective solutions for optimal system performance. Able to adapt quickly to new technologies and provide exceptional customer service. Passionate about staying current with industry trends and continuously expanding technical skills for top-notch support.
Overview
13
13
years of professional experience
Work History
Computer Technician
National Institute of Agricultural Extension Management (MANAGE)
07.2012 - Current
- Responsible for the maintenance of IT equipment (250 machines, 150 laptops, LAN equipment, audio-visual equipment, etc.)
- Assembling and Configuring Computers for Internet and A/V Conferences.
- Installing, configuring, troubleshooting, and upgrading all hardware and software installations and attending to other maintenance problems.
- Maintaining networks, network file systems, firewalls, and antivirus systems.
- Managing the Windows server system, providing TCP/IP, DHCP, DNS, etc.
- Installation of operating systems: Win XP, Win 7, Win 8, Win 10, Win 11, and Win Server 2008.
- Cabling and crimping for systems, hubs, switches, and routers.
- TCP/IP services, IP addressing, and subnetting.
- Installation of device drivers and hardware components.
- Installation and Configuration of Printer, Modem, Scanner, and File Server.
- Fault finding and troubleshooting of the monitor, SMPS, motherboard, and HDD/SSD.
- Performing regular security tests and security monitoring of the network.
- Routing and configuring the network cables.
- Router configuration (static routing, dynamic routing).
- Networking, LAN troubleshooting, configuring, and maintenance, including network operational report generation.
- Managing and administering all user domains and accounts on LAN and Wi-Fi.
- Setting up video conferencing and audio-visual maintenance.
- Creating and managing system permissions and user accounts.
- Maintaining router server configuration of networks (LAN and Wi-Fi).
- Manage the installation and configuration of computer equipment.
- Troubleshoot and fix wired and wireless networks.
- Worked on installing and troubleshooting networking devices such as routers and adapters.
- Troubleshooting printers, network cables, and scanners.
- Troubleshooting and monitoring connectivity issues with LAN, WAN, and WLAN.
- Troubleshoot Windows networking TCP/IP and DHCP.
- Install, configure, and maintain software applications, operating systems, administration, and network monitoring.
- Identifying hardware and software problems and rectifying them accordingly.
- Installing and configuring new systems.
- Repairing and upgrading PC hardware and software.
- Monitoring and troubleshooting of system failures.
- Knowledge of configuring and troubleshooting the firewall, router, and access points.
- Installed and configured various operating systems and applications to optimize performance.
- Provided technical support to staff, enhancing productivity through effective problem-solving strategies.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Education
Bachelor of Arts (B.A) -
Dr. B.R. Ambedkar Open University
Hyderabad, Telangana04.2018
Tally ERP 9 - undefined
NGCC Software Technologies
Hyderabad, Telangana10.2010
Diploma in Desktop Publications - undefined
NGCC Software Technologies
Hyderabad, Telangana05.2010
Tally 7.2, Focus and Wings - undefined
NGCC Software Technologies
Hyderabad, Telangana05.2010
Diploma in Hardware & Networking - undefined
NGCC Software Technologies
Hyderabad, Telangana02.2010
SSC - undefined
Urooj Model High School
Hyderabad, Telangana03.2009
Diploma in Information Technology - undefined
S A R Computers
Hyderabad, Telangana11.2008
Skills
- Mobile device management
- Mobile hardware expertise
- Photography and videography
- Fast learning ability
- Local area network setup
- Computer hardware assembly expertise
- Software installation
- Laptop
- Video Conferencing
- Video Streaming
- Network Support
- Hardware supporting
- Hardware setup
- Service Hardware
- Software/Hardware installation
- Computer hardware setup
- Advanced Computer configuration
- Phone skills
- Computer hardware diagnostics
- Laptop Hardware Knowledge
- Laptop Repairing
- IT Service Desk
- Printer installation
- Printer Support
- Audiovisual software and hardware
- Audio Systems
- Video projector
- Network Sharing
- Network Shared Folders
- Telecommunication
- Video-conferencing tools (WebEx, Skype, Zoom)
- Laptop Maintenance
- Computer Diagnostics
- Maintenance Technician
- Technical Support Engineers
- Computer Assembling
- Support Analyst
- Support Engineer
- Troubleshooting
- Hardware Engineer
- IT service desk
- Mobile repairing
- Computer Knowledge
- Computer Operator
- Audio Visual Equipment
- Customer support engineer
- Advanced skill in Operating systems Win11, Win10, Win07, etc
- Office365
- Printer and scanner configuration
- Application Support
- LAN/WAN(TCP/IP)
- Cable Splicing
- Technical troubleshooting
- Employee Computer Support
- Fiber Optics Saplicing
- Operating Systems - Windows, MacOS, Android, IOS
- Firewall Sophos
- User Experience & User Interfaces
- Ability on fast learning
- Quick thinking/Learning
- BIO-METRIC ATTENDANCE SYSTEM
- Installation and Configuration and Time Attendance and Access Control
- Sound knowledge in CCTV installation and Functionality
- SECURITY SYSTEM - CCTV & ACCESS CONTROL
- CCTV Maintenance
- Work in teams
- Use a computer
- System upgrade
- Computer troubleshooting
- Desktop and laptop installations
- Installation and repair
- Hardware troubleshooting
- Hardware repair
- Printers and peripherals installation
- Technical support
- Printer setup
- Hardware configuration
- Performance optimization
- Network configuration
- Help desk support
- Network component installations
- Web security
- Network security
- Network operating systems
- Network administration
- Operating system testing
- Apple ios
- Help desk operations
- Network maintenance
- Peripheral maintenance
- AV equipment management
- Information security
- System administration
- Application installations
- Operating system management
- Desktop technical support
- Network troubleshooting
- Software configuration
- Help desk assistance
- Troubleshooting and Diagnostics
- Security patching
- Network testing
- Wire pulling
- Network security measures
- Multi-line telephone set up
- Computer configurations
- Advanced troubleshooting
- Server installations
- Issue diagnosis and resolution
- Cable pulling
- Settings configuration
- Workstation testing
- Peripheral device installation
- Application software testing
- HelpDesk support
- Electronic record integrity
- Mobile device support
- Issue tracking
- Telephone etiquette
- User training
- IT security management
- Security best practices
- Quality assurance controls
- Regulatory compliance
- Relationship building
- Backup management
- Server maintenance
- Help desk experience
- System backup
- Computer imaging
- Peripheral repair
- Wireless networking
- Installation management
- PC refurbishment
- System testing
- Analytical thinking
- Virus removal
- Email account set up
- Technical analysis
- Operating system expertise
- System diagnostics
- Remote support
- Software updates
- Customer service
- Device configuration
- Hardware and software installation
- Software applications
- Hardware installation
- System upgrades
- Computer assembly
LANGUAGE SKILLS
Mother tongue(s): URDU
Other language(s)
ENGLISH - Understanding: B2, Speaking: B2, Writing: B2
HINDI - Understanding: C2, Speaking: C2
TELUGU - Understanding: C1, Speaking: C1, Writing: B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Computer Technician
National Institute of Agricultural Extension Management (MANAGE)
02.2012 - Current
Tally ERP 9 - undefined
NGCC Software Technologies
Diploma in Desktop Publications - undefined
NGCC Software Technologies
Tally 7.2, Focus and Wings - undefined
NGCC Software Technologies
Diploma in Hardware & Networking - undefined
NGCC Software Technologies
SSC - undefined
Urooj Model High School
Diploma in Information Technology - undefined
S A R Computers
Bachelor of Arts (B.A) -
Dr. B.R. Ambedkar Open University
Hobbies and Interests
Watching movies, Eating food
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